Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Maintainance contracts
- Thread starter DAVY247
- Start date
biglebowski
Technical User
if in london try Etrali or AVT systems. etrali have half the banks in the city & AVT have been doing racal for about 12 years.
That rug really tied the room together, did it not?
That rug really tied the room together, did it not?
- Thread starter
- #3
The question needs to be asked, what are you using the system for? Compliance or QA? What type of redundancy do you require, if any? What type of Switch / CTI / Solution are you looking at? Digital Extension, Trunk, Service Observation?
I ask these because the solutions are quite different from both of these companies. NICE is the Godzilla in the industry, but has its down sides. But, as the 'Big Boy', it has some advantages, like having done almost any integration in the past. And, if it is a new integration that has not been done prior, they will dedicate the resources needed to get it done.
Enough of the PR for NICE.
A few other companies that you might want to look at, depending on your situation is Voice Print and Witness.
Voice Print is a US company that is newer to the industry, but is doing thing a bit different then the rest. They base their product on Industry standard hardware.
Witness is Witness...A very mature product, like NICE's, but having some growing pains with their hardware. (A humble opinion, and observation in clients locations.)
Hope this helps.
NetechSys
I ask these because the solutions are quite different from both of these companies. NICE is the Godzilla in the industry, but has its down sides. But, as the 'Big Boy', it has some advantages, like having done almost any integration in the past. And, if it is a new integration that has not been done prior, they will dedicate the resources needed to get it done.
Enough of the PR for NICE.
A few other companies that you might want to look at, depending on your situation is Voice Print and Witness.
Voice Print is a US company that is newer to the industry, but is doing thing a bit different then the rest. They base their product on Industry standard hardware.
Witness is Witness...A very mature product, like NICE's, but having some growing pains with their hardware. (A humble opinion, and observation in clients locations.)
Hope this helps.
NetechSys
- Status