Main Group in Night Service 1

[bignose21]

Where could I find a log of how the main group (Hunt Group) was put into night service, 24/7 team getting no calls, group was in night when checked, service restored as soon as group was changed to in service on the manager.

 

[bignose21]

BTW this is Server Edition 11.1.3.2, all phones, the PRI, and group are configured on a IP500v2 gateway. Server is mainly used for Voicemail and Voice Recording.

 

[hibroth]

If you want a log whenever the HG has declared off/on you could use VMPro. Delete already configured HG keys on the devices, create used defined variables and SC to set the HG on/off and in the vm call flow you can send an email alert to the HG manager specifying who and when the action has been made.

 

[derfloh]

You will not be able.to see historical data. You have multiple ways to track the switching. Either as mentioned through VMPro, TAPI, Monitoring SDK