Mailbox problems

[mistaking]

I am new to exchange 2000(currently learning), I have had problems with a standalone exchange server, when i go to the exchange management console, and expand the server field, both the "mailbox store" and "public mailbox store" have red crosses on them.
They cannot be mounted either.

What i need to know is,
What possible problems could this be?
What steps should i take to diagnose and solve the problem?

 

[ACraib]

First thing is to check there is free space on all your drives ... ignoring the M: Drive ...

Next check the System Event Logs for error messages generated when you try and mount the databases.

 

[mistaking]

When I try and mount the database, i get the error message "the database files in this store are corrupted"
This happens with both the Mailbox store and Public folder store

 

[ACraib]

when was you last backup ? ..... you've best bet is to restore from that.

 

[mistaking]

ok , there are no backups, i have been told that thee is a solution to my problem but my boss has left it to me to find out what....

 

[ACraib]

there are a couple of utils you can try

ISINTEG and ESEUTIL ..... both of these should only be used after a full backup as they can damage the databases and should only be used as a last resort to fix a database problem. (that's what MS says about them)

I saw this the other day ...

http://www.officerecovery.com/exchangeserver/index.htm

... that may be worth a go.

You could also have a hardware error (usually HD or controller) which has caused the databases to fail so check this out also.

 

[eireaine]

Have you installed SP2?

 

[mistaking]

I have updated to service pack 3 but there is no difference