M3905 - sometimes the name is displayed, sometimes its just # 2

[BodgeTelecom]

Hi

I've rolled out a stack of M3905's to our customer services team. 7 are working great but 1 has taken to displaying a # sign instead of the name of the phone line that the call is coming in on (such as 'CS Services')?
Anyone seen anything like this before?
I've tried swapping the phone, with no joy. I've redone the setup, with no joy. I don't know where these names come from (like 'CS Services'), but if anyone could let me know how to find out then i guess that'll put me on the right track to resolving the issue.
Thanks
Tim

 

[bigindian65]

might want to post one that works and one that does not.

 

[BodgeTelecom]

Thanks bigindian65! I shoul've thought of doing that meself really, but here we go.

WORKING 3905

DES 004014
TN 004 0 14 15
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD ADD CRPD STSD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR
CPND_LANG ENG
HUNT
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB 0
CALL FORCE DELAY TIMER: 2 SEC
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 7004 0 7411
AGN
01
02
03 SCR 2546 0 MARP
04 ACNT
05
06
07
08 MSB
09 NRD
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
-------------------------------------------
# PROBLEM 3905
-------------------------------------------
DES 004015
TN 004 0 15 15
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD ADD CRPD STSD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR
CPND_LANG ENG
HUNT
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB 0
CALL FORCE DELAY TIMER: 2 SEC
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 7004 0 7412
AGN
01
02
03 SCR 2543 0 MARP
04 ACNT
05
06
07
08 MSB
09 NRD
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31

 

[MagnaRGP]

Just a thought...have you flashed the firware in the problem set?

DeAcquire the set. Ld 32 FDLI 4 0 15 15

takes about 5 minutes

 

[BodgeTelecom]

Nope haven't done the firmware. Actually, i've never flashed the firmware on a telephone...yet. I'll give that a try!
Thanks MagnaRGP

 

[acewarlock]

You said you swapped the phone and it didn't work, did you swap it with a known working phone?

 

[BodgeTelecom]

Don't think i explained it very well...
I swapped the phone, and it worked, but had exactly the same problem as the other phone. Whichever 3905 i plug into that particular socket will have this strange # instead of the incbound calling lines name, sometimes. It seems to be something delaying the name or replacing it with #.
Hope that makes more (or some) sense.

 

[MagnaRGP]

Thats not firmware related then....

 

[bigindian65]

Move that problem off that port of the digital line card.

 

[BodgeTelecom]

Thanks bigindian65. That was my next move. I'll give that a go first thing tomorrow morning before the user gets in.