M3904 will not hunt on transferred call

[Ehobbs]

I have two M3904 sets that are programmed to forward and hunt to voice mail (7000). When calls are dialed to these extensions and they are busy they hunt just as expected. When calls are transferred to these extensions, and they are busy, they calls are not directed to voice mail and dump to the attendant. Forwarding always works correctly. One of the TN's is below. Can anyone see anything funky?

Thanks in advance for any help.

DES X
TN 024 0 01 15
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL 0
FDN 7000
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 18
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR PRED RECD MCDD T87D SBMD PKCH CROD CROD
CPND_LANG ENG
RCO 0
EFD 7000
HUNT 7000
EHT 7000
LHK 0
LPK 0
PLEV 02
PUID
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 5022 0 MARP
01 MCR 4738 0
02
03 MCR 4500 0
04 MCR 4501 0
05
06 ADL 16
07 ADL 16
08 ADL 16 0
09 ADL 16
10 ADL 16
11 ADL 16 2513
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 16 5022
20 RGA
21 PRK
22 RNP
23 SSU 0000
24
25
26
27
28
29
30
31

 

[PERRYPJ]

Get rid of the EFD and EHT

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[Ehobbs]

EFD and EHT were added as a stab in the dark to see if it made a difference. They didn't. I've removed them and changed to CFTD but the results are the same.

Ed

 

[PatrickSr]

Forgive me but could it be human error (mis-transferring the call)?

 

[Ehobbs]

We've tested it several times and always get the same result. If the destination TN is not busy it forwards. If it is busy it goes to the attendant.

 

[Ehobbs]

Now I feel a little stupid. It turns out that HUNTing is not happening properly on any phone when a call is transferred to a busy extension. The calls are being sent to the VM system (Active Voice Repartee) but the VM doesn't seem to recognize the extension and treats it as though there was no voice mail box.

Is there setting that would cause the PBX not to pass the extension information on a HUNT?

Thanks everyone.

 

[km9v]

I think LHK (last hunt key) should at least be 1, not 0.

 

[KCFLHRC]

How does the Active Voice Mail connect to the CS1K? Analog or digital ports?

 

[Ehobbs]

The Active Voice is connected via digital ports.

I think we found a fix. Changing the option for XFER in CPDN from T to FNA seemed to fix the problem. I'm not sure if this will have any other negative effects so we'll just monitor for awhile and see how it goes.

Thanks everyone for the feedback.