M3904 Handset Not Working

[spanderson]

Hello,

I have recently come into ownership of a Nortel MG1000 system. I primarily have knowledge of Cisco systems, so Nortel is new to me. I have a phone that, for some reason, won't recognize the handset. The phone itself and handset work fine as I have tested them on another line. I can make calls with the speaker just fine. If I restart the phone I can make one call via the handset, but then it won't work after that. I don't get a dial tone or anything when I pick up the handset.

Any tips are greatly appreciated.

Thanks for your time!

 

[KCFLHRC]

Are you sure you are plugged into the handset connector and not the headset connector?

 

[spanderson]

Yes. I tested it with another line and the handset works fine.

 

[KCFLHRC]

Not sure what you have going on there. I have seen stuck buttons cause weird issues like this but you say you have tested on another line? I'm assuming another TN, correct? And it works fine? Kinda odd it works one time then doesn't. Can you possibly post a print out if the TN that doesn't work?

 

[spanderson]

I am assuming this is what you were looking for.

PT0000
REQ: prt
TYPE: 3904
SCH0101
TYPE: 3904
TN 8 0 2 2
DATE
PAGE
DES

DES 579
TN 008 0 02 02 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 5000
TGAR 1
LDN NO
NCOS 2
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
SCPW 1234
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 000
LHK 1
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 5759 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 6759 D MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
02 MCR 6602 D
03 ADL 16
04 ADL 16
05 SSU 0000
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 5000
17 TRN
18 AO6
19 CFW 16
20 RGA
21
22
23
24
25
26 CPN
27 CLT
28 RLT
29
30
31
DATE 17 JUL 2012

 

[KCFLHRC]

Nothing in that print out looks off, I guess it could be a bad TN. But definitely quite odd that it works once and then stops.

 

[spanderson]

Any suggestions? Possibly delete it and recreate it? If so, could you point me in the direction on some instructions of how to do that?

Thank you

 

[KCFLHRC]

If you have a spare TN I would just move it using the MOV command in LD 11 and see if it acts different on the new TN.

 

[spanderson]

I tried moving TNs and got the same issue. I then unplugged the cable from the phone jack on the wall and plugged it back in..and..it fixed it.

 

[KCFLHRC]

Could just be a bad phone

 

[bhassell2000]

Am I the only one thinking if it works on another TN leave it there?

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[trvlr1]

I have seen phones do strange things after having liquids spilled on them, then once they are dried out and reset they work just fine, may be what happened here.