Loudspeaker page button not working

[GDI]

I have a phone that has the loudspeaker button setup but does not make any sound when paging. I can page from other phones but not this specific phone. Any ideas?
Thanks,
David

 

[jfilary]

Did you add the appropraite trunk to the extension using Extension ---> Lines & Trunks?

 

[GDI]

I have line 1 trunk 801 and line 4 trunk 804 for paging. How do i enter approprite trunk to the extension?

 

[gregarican]

If you have designated trunk 804 for loudspeaker paging (assuming it's a LS/GS port connecting), then you just map this line out as a button on the phone like jfilary has advised above.

If you want a clearer alternative than just mapping trunks to buttons you can formally have the Loudspeaker Paging feature designated through SysProgram-->AuxEquip-->LdSpkr Pg. This way it will exist like a Paging Group.

If this is the case then you can just program that button on the phone like you would a Group Paging button. If you have provisioned it through AuxEquip then the Merlin phone can have a programmed button for Loudspeaker Paging. For MLX display phones it will come up as LdsPg (like the GrpPg button).

 

[GDI]

Yes, I have the button programmed and it says Paging when pressed, but no sound? What can i do now?

Thanks for your help,

 

[gregarican]

Have you tried both speaking into the handset as well as the speakerphone? If you can compare programming with a phone that works and they're both programmed the same then I must think that the phone itself might be faulty.

Here's what I suggest:

1) Verify that button programming matches a phone that works with Loudspeaker Paging.

2) Try the handset as well as speakerphone to transmit.

3) Try programming a different button on the phone in question for the function.

4) Try replacing the phone or switching with a phone that works with Loudspeaker Paging (if you have identical phones).

 

[GDI]

Now that's some help, thanks. I will let you know how it goes.

 

[GDI]

What will happen if it is setup on two buttons? I think this was my problem....duh!!

Thanks for the help everyone,