logout agent using VDN

[CMatento]

HI

i Make a Step in vector 12 of vdn 10012

step: Route to Number *37

i want than when a login autodial the 10012

that make logout of the login who orginate a call

but all that not wrk i don't know way !!!! plz help

 

[CBB]

Are you trying to logout an agent in the same office as you from your phone? Or are you trying to log them out from your home or cell phone? I don't really understand your question. Sounds like you should be using the feature access code for Remote Logout of Agent Access Code.

 

[CMatento]

yes the agent is in the same office as me from my phone

i have G3R8 and this option of Remote Logout of Agent Access Code

is not availabale , ther's a solution
thank's for reply

 

[GladniJura]

Well I have G3R10 but it should not be a big differences so I don't know way are you made a vector for this. Much easy way is just type this FAC *37 and agent login ID or phone extension and that's it. If it does not works you have to check COR and COS for your phone and agent's phone.

 

[CMatento]

ok i know

but my soulution is based on disconecting loginID with vdn
chekin vrt, not local

ather way can i secure *37 with password or code??

that's not work with vdn,vecto step *37

 

[GladniJura]

You can secure this VDN with code
for example:
collect 4 digits after announcement 1234
goto step 4 if digits 1111
disconnect after ann
route to number *37 etc...
So when you dial this VDN you have to type code (1111)
If all this things does not works you have to check COR and COS for your phone and also check dose this number is really FAC for logout (disp feature-access code).