You can program a button for extn logout and have a shortcode login such as *45*N# for code and N for telephone number. an example would be *45*1234*2222: the *2222 being the access code under telephony supervisor settings. or just have a logout short code instead of button like *45. Either way if the extension is called it will go to that users vmail but the phone will not ring.
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
Yes I was trying to find a way to log off agents using VMPro. The reason was that I wanted to do a set of actions before the log off.
E.g. I want them to be able to dial one short code and it changes their absent status, puts them on DND and then logs them off
I can do all the other actions but couldn't find a way to do the last bit. Thought it might be possible by transfering to a shortcode but it doesnt seem to work...
If you can think of another way of acheiving the same thing it would be appreciated!
Out of interest I have got it working on digital phones using abbreviated dial and putting the shortcodes in one after the other but can't find a way to do with analogue phones.
You could set the "agent's status on no answer" if they are in a group.
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
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