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Logging off users from VMPro shortcode

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burdenuk

Technical User
Dec 8, 2007
16
GB
Hi there,

Is there a way to create a shortcode or any other method to log off users using VMPro?

I can change various other options using a generic action like put them on DND...

Any ideas?

Thanks,

Craig
 
Craig,

You can program a button for extn logout and have a shortcode login such as *45*N# for code and N for telephone number. an example would be *45*1234*2222: the *2222 being the access code under telephony supervisor settings. or just have a logout short code instead of button like *45. Either way if the extension is called it will go to that users vmail but the phone will not ring.

Hope this helped

Brian
 
Doesn't matter, because you can't unfortunately :)

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
You mean turning voicemail of ?
Just dial *19

ACS IP Office or is it ACSS :)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
I thought he wanted to Log them off i.e agent or hotdesk :)

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
Hi all, thanks for your replies...

Yes I was trying to find a way to log off agents using VMPro. The reason was that I wanted to do a set of actions before the log off.

E.g. I want them to be able to dial one short code and it changes their absent status, puts them on DND and then logs them off

I can do all the other actions but couldn't find a way to do the last bit. Thought it might be possible by transfering to a shortcode but it doesnt seem to work...

If you can think of another way of acheiving the same thing it would be appreciated!

Out of interest I have got it working on digital phones using abbreviated dial and putting the shortcodes in one after the other but can't find a way to do with analogue phones.

Thanks again,

Craig
 
You could set the "agent's status on no answer" if they are in a group.


ACS IP Office or is it ACSS :)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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