Lockout Problem on E1 Lineside

[Gigaic]

We have an E1 lineside connecting an Option 11C rls 4.5 to a Dialogic card on an IVR. Channels do lock out and once every day we have to reset the card. Sometimes out of 30 channels, 28 lockout and then just 2 are available to provide IVR services. I have applied current peps to the rls 4.5 and still get the same problem.

Can anyone help with this?

Thanks
George

 

[dlesap]

It looks like a misunderstood between Line side E1 and the IVR. Check Line side E1 on board config using the MMI serial port. Is it still the same as when you install it? Compare its config with the IVR request. ABCD Signaling must match on both sides (LEI and UVR)

 

[JAAGB]

Gigiac... CAn you please post ur ABCD setting for the LSE1

 

[Gigaic]

Here is the whole LSE1 configuration as at yesterday 19-02-07:

LEI>L
Enter Password *******

LEI::>D C
LEI S/N NT5D34AC 01 NNTM84008RS8 Software Version 3.05 2/19/07 6:59
Alarms Enabled: YES Self Clearing Enabled: YES

Alarm Level 1 Threshold Value E-6 Threshold Duration (in seconds) 10
Alarm Level 2 Threshold Value E-4 Threshold Duration (in seconds) 10
Frame Slips Alarm Level Threshold 100 Threshold Duration (in minutes) 2

Current Dip Switch S1 Settings (S1..S8)
Switch 1 OFF - MMI Port 2400 Baud
Switch 2,8 ON, ON - E1 Table driven Signaling
Switch 3-6 Shelf Address 0x04
Switch 7 OFF
Current Dip Switch S2 Settings (S1..S8)
Switch 1 OFF - CRC-4 Enabled
Switch 2 OFF - E1 Coding HDB3
Switch 3-5 Not Used
Switch 6 ON - Line Processing on link failure is On-Hook
Switch 7 OFF - No Daisy Chaining to MMI
Switch 8 ON - MMI Master
LEI::>SET MODE
1) Set table to Default
2) Edit Table
Hit <CR> to accept current value or type in a new one.
Current Mode : 2 New Mode : 2


Mode set to Edited Table.
Incoming and outgoing calls are in reference to the CPE.
All ABCD bits are with respect to SENDing from LEI/M1 to CPE or
RECEIVing from CPE to LEI/M1.
Please enter new ABCD bits or hit <CR> to accept. You may enter 2 or 4
values. If only 2 values are entered, the A and B bits will be copied
to the C and D bits.

IDLE SEND: Current: 1101 New: 1101

IDLE SEND bits not changed.

IDLE RECEIVE: Current: 1101 New: 1101

IDLE RECEIVE bits not changed.

BLOCKING RECEIVE enabled? (YES or NO) Y
BLOCKING RECEIVE is enabled.
BLOCKING RECEIVE: Current: 1101 New: 1101

BLOCKING RECEIVE bits not changed.

Incoming call RINGER-ON SEND: Current: 0101 New: 0101

Incoming call RINGER-ON SEND bits not changed.

Incoming call RINGER-OFF SEND: Current: 0101 New: 0101

Incoming call RINGER-OFF SEND bits not changed.

Incoming call OFFHOOK RECEIVE: Current: 0101 New: 0101

Incoming call OFFHOOK RECEIVE bits not changed.

Incoming call CONNECTED SEND: Current: 0101 New: 0101

Incoming call CONNECTED SEND bits not changed.

Incoming call (Far End) DISCONNECT SEND: Current: 1101 New: 1101

Incoming call (Far End) DISCONNECT SEND bits not changed.

Incoming call (CPE) DISCONNECT RECEIVE: Current: 1101 New: 1101

Incoming call (CPE) DISCONNECT RECEIVE bits not changed.

Outgoing call SEIZE RECEIVE: Current: 0101 New: 0101

Outgoing call SEIZE RECEIVE bits not changed.

Outgoing call SEIZE ACK SEND enabled? (YES or NO) N
Outgoing call SEIZE ACK SEND is disabled.
Outgoing call DIAL MAKE RECEIVE: Current: 0101 New: 0101

Outgoing call DIAL MAKE RECEIVE bits not changed.

Outgoing call DIAL BREAK RECEIVE: Current: 1101 New: 1101

Outgoing call DIAL BREAK RECEIVE bits not changed.

Outgoing call ANSWERED SEND: Current: 0101 New: 0101

Outgoing call ANSWERED SEND bits not changed.

Outgoing call (CPE) DISCONNECT RECEIVE: Current: 1101 New: 1101

Outgoing call (CPE) DISCONNECT RECEIVE bits not changed.

Outgoing call (Far End) DISCONNECT SEND: Current: 1101 New: 1101

Outgoing call (Far End) DISCONNECT SEND bits not changed.


All time values must be entered in 10 mS increments.
Disconnect Time (0 to 4000 ms): 200

Disconnect Time not changed.

Intercall Time (0 to 2000 ms): 800

Intercall Time not changed.

Number of significant bits for receive (2/4): 2

Only A and B bits are used on receive.

Thanks
George

 

[JAAGB]

Can You please try this following...i was using Intel card on IVR side


LEI 00 06>S M
1) Set table to Default
2) Edit Table
Hit <CR> to accept current value or type in a new one.
Current Mode : 2 New Mode : 2


Mode set to Edited Table.
Incoming and outgoing calls are in reference to the CPE.
All ABCD bits are with respect to SENDing from LEI/M1 to CPE or
RECEIVing from CPE to LEI/M1.
Please enter new ABCD bits or hit <CR> to accept. You may enter 2 or 4
values. If only 2 values are entered, the A and B bits will be copied
to the C and D bits.

IDLE SEND: Current: 0101 New: 0101

IDLE SEND bits not changed.

IDLE RECEIVE: Current: 0101 New: 0101

IDLE RECEIVE bits not changed.

BLOCKING RECEIVE enabled? (YES or NO) Y
BLOCKING RECEIVE is enabled.
BLOCKING RECEIVE: Current: 1101 New: 1101

BLOCKING RECEIVE bits not changed.

Incoming call RINGER-ON SEND: Current: 0101 New: 0101

Incoming call RINGER-ON SEND bits not changed.

Incoming call RINGER-OFF SEND: Current: 0000 New: 0000

Incoming call RINGER-OFF SEND bits not changed.

Incoming call OFFHOOK RECEIVE: Current: 1101 New: 1101

Incoming call OFFHOOK RECEIVE bits not changed.

Incoming call CONNECTED SEND: Current: 1001 New: 1001

Incoming call CONNECTED SEND bits not changed.

Incoming call (Far End) DISCONNECT SEND: Current: 1101 New: 1101

Incoming call (Far End) DISCONNECT SEND bits not changed.

Incoming call (CPE) DISCONNECT RECEIVE: Current: 0101 New: 0101

Incoming call (CPE) DISCONNECT RECEIVE bits not changed.

Outgoing call SEIZE RECEIVE: Current: 1101 New: 1101

Outgoing call SEIZE RECEIVE bits not changed.

Outgoing call SEIZE ACK SEND enabled? (YES or NO) N
Outgoing call SEIZE ACK SEND is disabled.
Outgoing call DIAL MAKE RECEIVE: Current: 0001 New: 0001

Outgoing call DIAL MAKE RECEIVE bits not changed.

Outgoing call DIAL BREAK RECEIVE: Current: 1001 New: 1001

Outgoing call DIAL BREAK RECEIVE bits not changed.

Outgoing call ANSWERED SEND: Current: 1001 New: 1001

Outgoing call ANSWERED SEND bits not changed.

Outgoing call (CPE) DISCONNECT RECEIVE: Current: 0101 New: 0101

Outgoing call (CPE) DISCONNECT RECEIVE bits not changed.

Outgoing call (Far End) DISCONNECT SEND: Current: 1101 New: 1101

Outgoing call (Far End) DISCONNECT SEND bits not changed.


All time values must be entered in 10 mS increments.
Disconnect Time (0 to 4000 ms): 800

Disconnect Time not changed.

Intercall Time (0 to 2000 ms): 100

Intercall Time not changed.

Number of significant bits for receive (2/4): 2

Only A and B bits are used on receive.

LEI 00 06>
LEI 00 06>
LEI 00 06>D C
LEI S/N NT5D33AB 02 NNTMTS001DPE Software Version 2.02 8/15/04 11:31
Alarms Enabled: YES Self Clearing Enabled: YES

Alarm Level 1 Threshold Value E-6 Threshold Duration (in seconds) 10
Alarm Level 2 Threshold Value E-4 Threshold Duration (in seconds) 10
Frame Slips Alarm Level Threshold 100 Threshold Duration (in minutes) 2

Current Dip Switch S1 Settings (S1..S8)
Switch 1 OFF - MMI Port 2400 Baud
Switch 2,8 ON, ON - E1 Table driven Signaling
Switch 3-6 Shelf Address 0x00
Switch 7 OFF
Current Dip Switch S2 Settings (S1..S8)
Switch 1 ON - CRC-4 Disabled
Switch 2 OFF - E1 Coding HDB3
Switch 3-5 Not Used
Switch 6 OFF - Line Processing on link failure is Off-Hook
Switch 7 ON - Daisy Chaining to MMI
Switch 8 ON - MMI Master
LEI 00 06>
Invalid Command

 

[JAAGB]

please tell me your using nortel IVR or some 3 rd party..and more over 75 or 120 ohms

 

[Gigaic]

We have a 3rd party IVR called VoiceGenie (was owned by Genesys and has been bought out) and are using an intel dialogic card (DMV) to link to the LSE1 card. It uses 120 ohms.

Thanks
George

 

[JAAGB]

Please try my configuration it will help to slove the problem. I had the same issues before...can u tell me more abt the software rls and the patches on the system if it was a 25 u need to put a patch.

 

[Gigaic]

It is an Option 11C Succ. rls 4.5 and loaded latest patches only a couple of days ago.

Thanks
George