JMarine0811
MIS
This is a weird one. I have not seen this problem before except for this client about 2 months ago. Maybe someone has encountered it here...
The following has been an issue with this client...
Mitel Version 14.0.0.97
Dual T1/E1 Framer
This was not an issue prior to changing out to a T1/E1 Framer. The NSU died so the card was installed and setup.
From phones on the desk and one in outer office....
I dialed 1-800-746-2486 (HCC) Luxor in Vegas 1-877-386-4658. (to test call out) 1-800-657-4621 (MPC)
Local call – 355-1240 (HOW) 356-0902 (BWI Fitness)
Extension 21XX, 22XX and 23XX… all phones are set up the same, all on COMPANY3300.
21XX – dialed HCC, Luxor and HOW… Access Denied twice… third dial, went right through. SO FAR, I can call any number, both local and toll free as normal.
22XX – Access denied on Casino first try… Working normal on every attempt so far.
23XX – Access denied local call 2X… 3rd time, went through as normal. Same with HCC. Working normal on every attempt so far.
LD calls functioning properly.
Did a State of trunk group labeled "Local PRI"... 23 trunks, appeared to be functioning normal, busy on busy trunks, idle on available.
All numbers require "9" to dial out... local does not require area code...
2 hours later... tried again on 21XX made me go through the process again. Access Denied, after 2nd time, went right through.
The following has been an issue with this client...
Mitel Version 14.0.0.97
Dual T1/E1 Framer
This was not an issue prior to changing out to a T1/E1 Framer. The NSU died so the card was installed and setup.
From phones on the desk and one in outer office....
I dialed 1-800-746-2486 (HCC) Luxor in Vegas 1-877-386-4658. (to test call out) 1-800-657-4621 (MPC)
Local call – 355-1240 (HOW) 356-0902 (BWI Fitness)
Extension 21XX, 22XX and 23XX… all phones are set up the same, all on COMPANY3300.
21XX – dialed HCC, Luxor and HOW… Access Denied twice… third dial, went right through. SO FAR, I can call any number, both local and toll free as normal.
22XX – Access denied on Casino first try… Working normal on every attempt so far.
23XX – Access denied local call 2X… 3rd time, went through as normal. Same with HCC. Working normal on every attempt so far.
LD calls functioning properly.
Did a State of trunk group labeled "Local PRI"... 23 trunks, appeared to be functioning normal, busy on busy trunks, idle on available.
All numbers require "9" to dial out... local does not require area code...
2 hours later... tried again on 21XX made me go through the process again. Access Denied, after 2nd time, went right through.