Loading up and setting up MOH

[KevinMcCarthy]

I have been trying to find the instructions for loading a WAV file and activating the MOH feature on R7.0 but I can;t seem to find the HELP file on this. Do you know where I can find a step by step on this? I thought it would be easy just load the file and turn it on.

 

[AACon]

It is really simple, and it is documented.

Create a wav file called holdmusic.wav; make sure it is a 8khz, 16bit, mono, pcm wav file.
Put it in the PRIMARY folder of the SD card (I assume you're using a 500v2?, you didn't say).
Under system, telephony, tones and music, set it to WAV file.

It's also on page 810 of this manager document;

http://marketingtools.avaya.com/kno...ner/archive/ipoffice70/eng/mgr/manager_en.pdf

-Austin
ACE: Implement IP Office

 

[KevinMcCarthy]

Pardon or not knowing where the PRIARY folder is but I went to MEMORY CARDS/COMMON/SYSTEM/PRIMARY and then pasted the WAV file there. I changed the Music and Tones to WAV and saved the file. When I entered *34 all I get is beeping. I must not have done something right.

 

[AACon]

That *is* the primary folder...
Did you reboot? Changes to the system source requires a reboot. After it reboots, it will load the holdmusic.wav file.
You can use SSA to see the if the file loaded. Should be on the resources page.

-Austin
ACE: Implement IP Office

 

[intrigrant]

You copied to the Manager directory on your PC, you should open FileManagement in manager and upload the file to the SD card /SYSTEM/PRIMARY folder

 

[AACon]

Yeah I missed that he wrote that. Embedded file management is something that is taught to everyone that goes through the courses...wonder how this got missed?

-Austin
ACE: Implement IP Office

 

[intrigrant]

You missed it because it is obvious to use filemanager to upload the file if you have done that often, this is how our brain works with routine tasks.

 

[KevinMcCarthy]

I did as you said using the Embedded File Manager. The file is there but when I enter *34 I now just get dead air no more beeps. I am sure I must have missed something. I did convert the MP3 file to a WAV file as instructed.

 

[KevinMcCarthy]

8000hz, 16bit, mono. This was the setting on the WAV converter program

 

[HerpDerp]

I had the same problem where putting the file directly on the SD didn't work. struggled with it for a while then just downloaded this software, ran it in the trial and it worked fairly quickly without too much setting up.

I would also like to know what I am missing with regards the embedded file management but in the interest of saving time just try it out. Hope it helps.

 

[KevinMcCarthy]

Just so strange that loading music on this system is not easier. Just select a file to play from a folder on the PC and DL it to the IP office.

Thanks I will give this a try.

 

[montyzummer]

what name are you giving the file ?????

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[Bas1234]

Holdmusic.wav should be for the default embedded MOH.

http://support.televersal.com/entries/23381628-IP-Office-Music-On-Hold-MOH-

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[AACon]

Way to just spell it out for him, Bas.

-Austin
ACE: Implement IP Office

 

[Lem0n]

Is your audio file less than 90 sec?

 

[intrigrant]

How hard can it be: [URL unfurl="true"]http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/installation/adding_music_on_hold_files.htm[/url]