Lines that dont support modems?

[schmiggity]

I'm staying in a hotel, supporting a switch on a short term contract and I can't get a connection to my switch modem while I'm off site. I am able to connect via a modem when I tested the connection on site and everything worked fine. Here at the hotel, I have tried 3 different modems and its just not working. When I dial, the switch modem answers and starts to talk, I can hear my laptop modem start to talk but it gets stuck on the first tone, like it's not hearing the switch modem. The switch modem continues trying to talk to the laptop modem and then not getting an answer disconnects. All my settings for hyperterm and procomm are the same as in my on-site tests and I dont have another land line I can use to test with. The only thing I can come up with is that the modem line is somehow being blocked by the hotels switch or their trunks. Does anyone else have any ideas?

 

[GHTROUT]

I suspect the hotel subscribes to an IP voice carrier and they just don't have the same quality.

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Nortel Resources at GHTROUT.com World Famous!
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[schmiggity]

Is there any way around this?

This kinda goes references a thought I had the other day. I was in CompUSA and saw the Magic Jack for sale and I was thinking if I took a line cord from the modem to the Magic Jack, maybe I could dial in over IP but I didnt know about the degradation in quality. Has anybody tried that?

 

[GHTROUT]

Remote Desktop to a PC connected to the PBX. I use that to lots of systems in other countries.

--
Nortel Resources at GHTROUT.com World Famous!
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[schmiggity]

Cant do that on this system, PC's that are connected to the network are not allowed to be connected to the system and on top of that remote desktop isnt permited on this network. They dont make things easy

 

[bhassell2000]

RDP to your office or another office to a PC with a modem

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[PERRYPJ]

Magic jack won't work either

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[cmassjohn]

Remote Desktop to your an office PC (you office or similar) then modem out from that to customer switch. May not be cheap but should work.


Senior Engineer, cmass

http://www.cmass-ni.com

 

[trvlr1]

I know there are costs involved, but for peace of mind, I always install a telco POTS line for remote access to the PBX. If the system is having issues or your normal access (t-1/PRI) is down, you may not be able to get in remotely. A POTS line is cheap insurance.

 

[schmiggity]

trvlr1..... I have done that at similar sites and will suggest it to this site. But that isn't the issue in this case. In this case it's the hotels Trunks are IP.

Heres my resolution, I talked to the hotel manager and told her I will most likely have to check out because dialing in would be a requirement for my work. She didnt want me to leave, so she called her Tech Support and they suggested I use the fax line. I told her that I would probably tie it up for a few hours if I had to use it and she didnt like this, so she agreed to let me take a look at their switch and BET. I found the tn block that all of their fax and modems were coming off of, checked it for dial tone and ran a jumper to my room. I had to promise no long distance calls and that I would disconnect everything when I was done but it works like a charm. Now I dont have to find another hotel, which is good cause I like this place.