Lines going on hold when new line is pressed

[Stacyjo4]

Looking at a Norstar Compact ICS - all lines are set to Auto Hold-NO and Supervision-YES. However, when you are on 1 line and press a second line without hitting release first, it still puts the first line on hold.

Any ideas on what I am missing??
Thanks

 

[luv2ski]

i believe you need to hit release what release of software/ksu

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[VencomRob]

Sounds like a safety feature for poeple like me. Why would you want it to hang up? If you want to hang up, hit rls!

 

[Stacyjo4]

I agree - but I can't seem to get that across to my customer!!

 

[luv2ski]

fire customer many to be had

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[jerryreeve]

check on the full autohold, I think you have the line set for full autohold on the trunk/line data.

JerryReeve
Communications Systems Int'l
com-sys.com