Line ID on Recp. Set

[PhoneDoctorLV]

Installed a CICS for an attorney. They have two hunts groups of 4 lines each one for english and spanish.

I have distinctive rining on L1-4 and L31-34. All calls ring only to the Recp. M7324 set. I have them set for ring only because. Ony the time and date show when the calls ring. Is there a way to have the display show what line is ringing before she answers. I do not have enought buttons to show all 11 exts. & the features buttons which is why I do have have it set for APPEAR & RING.

The lines are lables ENG 1,2,34 and SPAN 1,2,3,4

 

[curlycord]

Try Static time F806 or F#806

Otherwise get a CAP module and install beside the phone, thats what its for and will assit in troubleshooting lines.





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curlycord

http://www.curlycord.com

 

[CTCINY]

Set Caller ID and make it lead with the line name.

___________________________________________
If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[PhoneDoctorLV]

I need the display to show the actual line NAME that I have assigned to it before they answer so they know to answer in english or spanish.

 

[RikRodgers]

Under Telco features for that set, turn clid off for the lines. She'll still see the clid when she answers the call.

 

[PhoneDoctorLV]

So it is wither one or the other? CLID when ringing if CLID is turned on or Line Name will appear if CLID is turned off but as soon as the line is answered the CLID will replace the Line Name?

 

[PhoneDoctorLV]

I tried that I turned it off and all I still see is the time and date and no Line Name when the phone is ringing before it is answered.

TELCO/FEATURE ASSIGN/001/CALLER ID/N

Should not the display show the line that is ringing before it is answered?

 

[NETWT]

If you already have distinctive rining on L1-4 and L31-34
Where's the problem

 

[PhoneDoctorLV]

I want them to be able to look at their display and see how to answer before picking up. Sometimes they have temporary staff and they do not listen to the ring. It is a very busy office.

 

[curlycord]

Did you try my first post? disable static time and date?

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curlycord

http://www.curlycord.com

 

[PhoneDoctorLV]

No I am sorry I will try that tonight.

 

[curlycord]

I only say that because its odd that no matter what.. time and date stays.
However thats a usefull feature when you want CALLS and MSG displayed on top of Softkeys instead of Mess For You diplayed accross the whole screen.
Come to think of it you would think any call info of any sort would show be it caller id or line id...even if static time was on or off.

Will the display show an internal callers name or DN? in case the display is stuck.




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curlycord

http://www.curlycord.com