We currently have one system that is supporting 2 different groups/offices in the same building. Lines 1,2,3,6 are used for one office and lines 4-5 are used for the second office. Lines 4,5 will ring the 2 appropriate extensions but when the voice mail kicks in on these two lines, it puts them to the default mailbox 10 which is part of the other office and causes customer confusion. Is there a way to configure these lines 4 and 5 to default to a specific mailbox if they are not answered instead of being transfered to default VM?
There is no auto attendant configured (there will be in the next couple of weeks) it has a large 16port VM card and it is a Partner ACS R7.
Hopefully this is clear, if not I will be happy to provide more information.
Thanks for the help,
Drew
There is no auto attendant configured (there will be in the next couple of weeks) it has a large 16port VM card and it is a Partner ACS R7.
Hopefully this is clear, if not I will be happy to provide more information.
Thanks for the help,
Drew