License Invalid on IPO V2 500 R 8.1

[libertyinstaller]

Just received a call from a client saying his system is showing license invalid. Since he doesn't have "Manager" installed, I know no one has been in system since I was on site more than 2 years ago.

Running IPO 500 V2 R8.1
1-SIP Endpoint
4-Extra VM Ports
2-IP Endpoints
1-Essential Edition
1-large upgrade (I added a 16 Expansion Module, about 8 months after start up).

All worked as of yesterday and today all show invalid.

System time and date are correct and "Manager" IP Address is pointed correctly.

I have checked posts from March/April 2009 and April 2011 without success.

Additionally, I went back and found the Avaya bulletin concerning expired licenses. But it doesn't pertain to me as that related to trial licenses that were once available.

ANY THOUGHTS?

 

[amriddle01]

Check the system ID/dongle number against an old config, also check the audit trail, they've probably been messing with it

 

[libertyinstaller]

In route, I'll follow up shortly.

 

[rdoubrava]

Make sure the SD card is still in the system

 

[holdmusic34]

Is the essential edition license a virtual version?
I've seen it disappear.
Just paste it back in from a previous saved.config. No saved config? Oh dear.

'I want my hair back.' Says son at hairdresser.