KX-DT343 not going to voicemail....

[wanamingo]

Hello,

Im having a problem with a panasonic phone in our office. It doesnt seem to want to go to voicemail, it just rings forever....

I believe the user accidentally changed a setting Im just not sure what setting would allow this to happen. The voicemail is setup, message made etc.

Could someone point me in the right direction?

 

[wanamingo]

Fixed it.... the FWD/DND option had been disabled, which is very confusing.

If anyone does have that issue just hit the FWD/DND button.

 

[obtsystems]

You could use intercept on extension settings and can't be cancelled by mistake