DJ Mad Matt
Systems Engineer
I have a Kitchen Printer isn't printing and there is no error coming up and no sending to the backup printer. It worked fine originally when the system got installed and went live a week ago. Before we had the kitchen printer hooked up, it would error out and print to the backup. Then we wired in the kitchen printer and all was well for 2 days. Then, no printing and no errors.
So, we hooked the kitchen printer up to a couple different workstations and did a confidence test on each workstation and they all print to it including the workstation that it's supposed to be on. I'm more confused on why it won't send an error and print to the backup. If I assign kitchen printing to a thermal printer, it doesn't work either with no error and no backup print.
I've spent hours going over settings and can't find any problems. Is there a Hotfix or different MR version that I should try?
Thanks!
So, we hooked the kitchen printer up to a couple different workstations and did a confidence test on each workstation and they all print to it including the workstation that it's supposed to be on. I'm more confused on why it won't send an error and print to the backup. If I assign kitchen printing to a thermal printer, it doesn't work either with no error and no backup print.
I've spent hours going over settings and can't find any problems. Is there a Hotfix or different MR version that I should try?
Thanks!