It is in the keycode folder but it is not the only keycode in there. I am using the software RMD with the 5.0 software so there are other files on there.
The problem is because the keycode file name is too long!. Shorten the name given by Nortel to be just e.g. keycode.kcd. As stated above, make sure it's in the folder called keycode. That caught me out a few months ago!.
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