K155

[Jim M]

Hi Guys

Hope someone can assist , I have installed Avaya Vantage Basic/2.0.0.0 K155 to a client on version 11.0.0.0.0 , The phone keeps disconnecting both incoming and outgoing calls after 3sec of connectivity, I have connected J129 and a Avaya 1616 which works perfectly fine hence i suspect there must be a problem with this particular model, I have also tried using different codecs and enabling direct media path but without success

Please assist

Kind Regards

 

[IPOLackey]

When you say disconnecting, does the call just drop or is the phone power cycling? I know some Vantage phones were a bit power hungry.

Also I think the k155 is supported from 11.0 SP1 so you may need to upgrade to latest SP to get Avaya support on it.

 

[Jim M]

I have upgraded it to 11.0.4 but it was still doing the samething

" the Calls just drop

 

[IPOLackey]

Then you'll need a sysmon trace and see who's ending the call and why.

 

[Jim M]

Hi IPOLackey

I have used SysMon and it only shows the Bye Message on the PBX site, I even went one step forward and replaced the K155 device with a J129 and guess same call same number was connected for 30min

Kind Regards