In our old Avaya CM system when someone picked up a call for another person example ext. 111.
Then if the person walked in they could see the call blinking and pick it up without transferring the call to them.
We don’t seem to have that option in IP Office 8 to take the call back or join the call without actually having to transfer the call to the user at ext. 111.
I’ve been searching for some options but not finding anything? Is this feature gone in IP Office 8.1 or is there a setting for this?
Then if the person walked in they could see the call blinking and pick it up without transferring the call to them.
We don’t seem to have that option in IP Office 8 to take the call back or join the call without actually having to transfer the call to the user at ext. 111.
I’ve been searching for some options but not finding anything? Is this feature gone in IP Office 8.1 or is there a setting for this?