Joining a call

[StevenLewis]

We have a customer with an IP500 running 4.0 in a house.
They want to be able to have one of the analog sets in the house join a call already answered somewhere else in the house. They would like it to work just like a house without a PBX where the user just goes off hook and they join the line. Any help on this would be great.

 

[ProviderReborn]

Just to listen or to actually be part of it in confrence?

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[gknight1]

why do they have the system? that is a reason why poeple get a phone system, so they arent picking up each other all the time.

 

[StevenLewis]

They would like to join the call like in a conference.
I would prefer if the steps to do this were minimal.

gnight1 the system is necessary for other features that they use such as intercom, multiple lines, separate voicemails and a few others.

 

[gknight1]

you should just be able to use the call intrude, the only thing is you have to know what extension the other person is on.
create a shortcode... say you have extensions starting at 200

code *2N
feature Call Intrude
Number N

Dial * extension number of the person you want to join and there you go.

 

[StevenLewis]

Call Intrude will work, I was hoping for a work around where they join the line without needing to know the ext. number of the person who answered the call.

 

[amriddle01]

I am pretty sure this is not possible, you are basically asking the phone system to act as phone system sometimes but then act as a split line others, there may be times when they don't want to join a call they want to make a call and there would be no way of doing this if it was set up as suggested this is probably why it's not supported!