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J179 No working on IP Office Version 11.0.0.0.0 build 849

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Geordie12567

Technical User
May 16, 2017
24
US
Hey guys,

Finally got back to trying to get my J179 working on my IP office. I currently have 9608 telephones on the system in SIP mode with a very limited feature set. Upgraded to version 11 and ordered a J179 telephone to test and see what additional features I would get,

For whatever reason my J179 has the exact same limited features as my 9608. When I look at the configuration in the IP office the Device Type is Avaya J179 (Standard SIP).

I have deleted the 46xxsetting file and rebooted which made no difference. If I browse I have the following settings;

## IPOFFICE/11.0.0.0.0 build 849 10.35.199.240 AUTOGENERATED
IF $MODEL4 SEQ 1603 GOTO 16XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 1608 GOTO 16XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 1616 GOTO 16XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9620 GOTO 96XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9630 GOTO 96XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9640 GOTO 96XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9650 GOTO 96XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9608 GOTO 96X1AUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9611 GOTO 96X1AUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9621 GOTO 96X1AUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9641 GOTO 96X1AUTOGENERATEDSETTINGS
IF $MODEL4 SEQ J129 GOTO SIPXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ J139 GOTO SIPXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ J169 GOTO SIPXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ J179 GOTO SIPXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ K175 GOTO SIPXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ K165 GOTO SIPXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ K155 GOTO SIPXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ aca GOTO SIPXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ aci GOTO SIPXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ acm GOTO SIPXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ acw GOTO SIPXAUTOGENERATEDSETTINGS
GOTO NONAUTOGENERATEDSETTINGS
# SIPXAUTOGENERATEDSETTINGS
IF $SIG_IN_USE SEQ H323 GOTO 96X1AUTOGENERATEDSETTINGS
SET RTP_PORT_LOW 46750
SET RTP_PORT_RANGE 4000
SET TLSSRVRID 1
SET ENABLE_G711U 1
SET ENABLE_G711A 1
SET ENABLE_G729 1
SET ENABLE_G722 0
SET ENABLE_G726 0
SET ENABLE_OPUS 0
SET DTMF_PAYLOAD_TYPE 101
SET SIPDOMAIN appleton.com
SET ENFORCE_SIPS_URI 0
SET DSCPAUD 46
SET DSCPSIG 34
SET TLSSRVR 10.35.199.240
SET TLSPORT 443
SET HTTPPORT 80
SET TRUSTCERTS WebRootCA.pem
SET COUNTRY USA
SET ISO_SYSTEM_LANGUAGE en_US
IF $MODEL4 SEQ J129 GOTO J1X9AUTOGENERATEDSETTINGS
IF $MODEL4 SEQ J139 GOTO J1X9AUTOGENERATEDSETTINGS
IF $MODEL4 SEQ J169 GOTO J1X9AUTOGENERATEDSETTINGS
IF $MODEL4 SEQ J179 GOTO J1X9AUTOGENERATEDSETTINGS
IF $MODEL4 SEQ K175 GOTO K1EXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ K165 GOTO K1EXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ K155 GOTO K1EXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ aca GOTO K1EXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ aci GOTO K1EXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ acm GOTO K1EXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ acw GOTO K1EXAUTOGENERATEDSETTINGS
# J1X9AUTOGENERATEDSETTINGS
SET RTCPMON 10.35.199.240
SET RTCPMONPORT 5005
IF $MODEL4 SEQ J129 GOTO J129AUTOGENERATEDSETTINGS
IF $MODEL4 SEQ J139 GOTO STIMULUSPHONECOMMONSETTINGS
IF $MODEL4 SEQ J169 GOTO STIMULUSPHONECOMMONSETTINGS
IF $MODEL4 SEQ J179 GOTO STIMULUSPHONECOMMONSETTINGS
GOTO NONAUTOGENERATEDSETTINGS
# J129AUTOGENERATEDSETTINGS
SET USER_STORE_URI "SET MWISRVR "10.35.199.240"
SET SIP_CONTROLLER_LIST 10.35.199.240:5056;transport=tls
SET CONFERENCE_FACTORY_URI "ConfServer@appleton.com"
SET FQDN_IP_MAP "appleton.com=10.35.199.240"
SET AUTH 1
SET ENCRYPT_SRTCP 0
SET GMTOFFSET -1:00
SET SNTPSRVR ""
SET DSTOFFSET 0
SET PHNMOREEMERGNUMS "911"
SET PHNEMERGNUM "911"
SET LANGUAGES Mlf_J129_LatinAmericanSpanish.xml,Mlf_J129_CanadianFrench.xml,Mlf_J129_BrazilianPortuguese.xml,Mlf_J129_Italian.xml
SET SYSTEM_LANGUAGE Mlf_J129_English.xml
SET MEDIAENCRYPTION 1,2,9
GOTO NONAUTOGENERATEDSETTINGS
# STIMULUSPHONECOMMONSETTINGS
SET SIP_CONTROLLER_LIST 10.35.199.240:5056;transport=tls
SET FQDN_IP_MAP "appleton.com=10.35.199.240"
SET AUTH 1
SET MEDIA_PRESERVATION 1
SET PRESERVED_CONNECTION_DURATION 120
SET MEDIAENCRYPTION 1,2,9
SET LANGUAGES Mlf_J169_J179_LatinAmericanSpanish.xml,Mlf_J169_J179_CanadianFrench.xml,Mlf_J169_J179_BrazilianPortuguese.xml,Mlf_J169_J179_Italian.xml
SET SYSTEM_LANGUAGE Mlf_J169_J179_English.xml
GOTO NONAUTOGENERATEDSETTINGS
# K1EXAUTOGENERATEDSETTINGS
SET ENABLE_AVAYA_CLOUD_ACCOUNTS 1
SET SIP_CONTROLLER_LIST appleton.com:5056;transport=tls
SET CONFERENCE_FACTORY_URI "ConfServer@appleton.com"
SET PSTN_VM_NUM "VM.user@appleton.com"
SET SETTINGS_FILE_URL "SET FQDN_IP_MAP "appleton.com=10.35.199.240"
SET MEDIAENCRYPTION 1,2,9
SET ENCRYPT_SRTCP 0
SET DSCPVID 46
IF $MODEL4 SEQ K175 GOTO K1XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ K165 GOTO K1XXAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ K155 GOTO K1XXAUTOGENERATEDSETTINGS
GOTO NONAUTOGENERATEDSETTINGS
# K1XXAUTOGENERATEDSETTINGS
SET USER_STORE_URI "SET SNTPSRVR "10.35.199.240"
SET INTER_DIGIT_TIMEOUT 4
SET NO_DIGITS_TIMEOUT 30
GOTO NONAUTOGENERATEDSETTINGS
# 16XXAUTOGENERATEDSETTINGS
SET LANG1FILE "mlf_Sage_v502_spanish_latin.txt"
SET LANG2FILE "mlf_Sage_v502_french_can.txt"
SET LANG3FILE "mlf_Sage_v502_portuguese.txt"
SET LANG4FILE "mlf_Sage_v502_italian.txt"
SET BRURI "SET HTTPPORT "80"
GOTO NONAUTOGENERATEDSETTINGS
# 96XXAUTOGENERATEDSETTINGS
IF $SIG SEQ 2 GOTO NONAUTOGENERATEDSETTINGS
SET SCREENSAVERON 240
SET SCREENSAVER 96xxscr.jpg
SET LANG1FILE "mlf_S31_v76_spanish_latin.txt"
SET LANG2FILE "mlf_S31_v76_french_can.txt"
SET LANG3FILE "mlf_S31_v76_portuguese.txt"
SET LANG4FILE "mlf_S31_v76_italian.txt"
SET BRURI "SET HTTPPORT "80"
GOTO NONAUTOGENERATEDSETTINGS
# 96X1AUTOGENERATEDSETTINGS
SET TRUSTCERTS "Root-CA-02144EB7.pem"
SET TLSSRVRVERIFYID 1
IF $SIG SEQ 2 GOTO NONAUTOGENERATEDSETTINGS
SET BRURI "SET HTTPPORT "80"
SET SCREENSAVERON 240
IF $MODEL4 SEQ 9608 GOTO BRANDINGSCR9608
SET SCREENSAVER 96xxscr.jpg
GOTO BRANDINGSCREND
# BRANDINGSCR9608
SET SCREENSAVER 9608scr.jpg
GOTO BRANDINGSCREND
# BRANDINGSCREND
SET LANG1FILE "mlf_96x1_v148_spanish_latin.txt"
SET LANG2FILE "mlf_96x1_v148_french_can.txt"
SET LANG3FILE "mlf_96x1_v148_portuguese.txt"
SET LANG4FILE "mlf_96x1_v148_italian.txt"
IF $MODEL4 SEQ 9608 GOTO NONAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ 9611 GOTO NONAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ J169 GOTO NONAUTOGENERATEDSETTINGS
IF $MODEL4 SEQ J179 GOTO NONAUTOGENERATEDSETTINGS
SET WEATHERAPP ""
SET WORLDCLOCKAPP ""
SET WMLHELPSTAT 0
GOTO NONAUTOGENERATEDSETTINGS
# NONAUTOGENERATEDSETTINGS
SET USBLOGINSTAT 0
SET ENHDIALSTAT 0
# PRODUCT_LINE_SETTINGS
IF $MODEL4 SEQ 1603 GOTO SETTINGS16XX
IF $MODEL4 SEQ 1608 GOTO SETTINGS16XX
IF $MODEL4 SEQ 1616 GOTO SETTINGS16XX
IF $MODEL4 SEQ 9620 GOTO SETTINGS96X0
IF $MODEL4 SEQ 9630 GOTO SETTINGS96X0
IF $MODEL4 SEQ 9640 GOTO SETTINGS96X0
IF $MODEL4 SEQ 9650 GOTO SETTINGS96X0
IF $MODEL4 SEQ 9608 GOTO SETTINGS96X1
IF $MODEL4 SEQ 9611 GOTO SETTINGS96X1
IF $MODEL4 SEQ 9621 GOTO SETTINGS96X1
IF $MODEL4 SEQ 9641 GOTO SETTINGS96X1
IF $MODEL4 SEQ J129 GOTO SETTINGSJ1X9
IF $MODEL4 SEQ J139 GOTO SETTINGSJ1X9
IF $MODEL4 SEQ J169 GOTO SETTINGSJ1X9
IF $MODEL4 SEQ J179 GOTO SETTINGSJ1X9
IF $MODEL4 SEQ K175 GOTO SETTINGSK1EX
IF $MODEL4 SEQ K165 GOTO SETTINGSK1EX
IF $MODEL4 SEQ K155 GOTO SETTINGSK1EX
IF $MODEL4 SEQ aca GOTO SETTINGSK1EX
IF $MODEL4 SEQ aci GOTO SETTINGSK1EX
IF $MODEL4 SEQ acm GOTO SETTINGSK1EX
IF $MODEL4 SEQ acw GOTO SETTINGSK1EX
GOTO PER_MODEL_SETTINGS
# SETTINGS96X1
SET UNNAMEDSTAT 0
IF $SIG_IN_USE SEQ H323 GOTO SETTINGS96X1H323
SET TLSSRVRID 0
SET SUBSCRIBE_SECURITY 0
SET ENFORCE_SIPS_URI 0
GOTO PER_MODEL_SETTINGS
# SETTINGS96X1H323
GOTO PER_MODEL_SETTINGS
# SETTINGS96X0
IF $SIG SEQ 2 GOTO SETTINGSSIP96xx
GOTO PER_MODEL_SETTINGS
# SETTINGSSIP96xx
SET TLSSRVRID 0
SET SUBSCRIBE_SECURITY 0
SET ENFORCE_SIPS_URI 0
GOTO PER_MODEL_SETTINGS
# SETTINGS16XX
GOTO PER_MODEL_SETTINGS
# SETTINGSJ1X9
IF $SIG_IN_USE SEQ H323 GOTO PER_MODEL_SETTINGS
SET SIMULTANEOUS_REGISTRATIONS 1
SET ENABLE_AVAYA_ENVIRONMENT 0
SET SIPREGPROXYPOLICY "alternate"
SET DISCOVER_AVAYA_ENVIRONMENT 0
SET FAILBACK_POLICY admin
SET SEND_DTMF_TYPE 2
SET SYMMETRIC_RTP 1
SET SIG_PORT_LOW 1024
SET SIG_PORT_RANGE 64511
SET TCP_KEEP_ALIVE_STATUS 1
SET ENABLE_PRESENCE 0
SET ENABLE_SHOW_EMERG_SK 0
SET ENABLE_SHOW_EMERG_SK_UNREG 0
SET TCP_KEEP_ALIVE_TIME 30
IF $MODEL4 SEQ J139 GOTO STIMULUSSETTINGS
IF $MODEL4 SEQ J169 GOTO STIMULUSSETTINGS
IF $MODEL4 SEQ J179 GOTO STIMULUSSETTINGS
GOTO PER_MODEL_SETTINGS
# STIMULUSSETTINGS
SET ENABLE_IPOFFICE 2
SET SDPCAPNEG 1
SET CONNECTION_REUSE 1
SET ENCRYPT_SRTCP 0
SET SSH_ALLOWED 0
SET INGRESS_DTMF_VOL_LEVEL -1
GOTO PER_MODEL_SETTINGS
# SETTINGSK1EX
SET ENABLE_PPM 0
SET ENABLE_OPUS 1
SET SIMULTANEOUS_REGISTRATIONS 1
SET ENABLE_AVAYA_ENVIRONMENT 0
SET DISCOVER_AVAYA_ENVIRONMENT 0
SET ENABLE_IPOFFICE 1
SET SUBSCRIBE_LIST_NON_AVAYA "reg,message-summary,avaya-ccs-profile"
SET SDPCAPNEG 1
SET SIPENABLED 1
IF $MODEL4 SEQ K175 GOTO SETTINGSK1XX
IF $MODEL4 SEQ K165 GOTO SETTINGSK1XX
IF $MODEL4 SEQ K155 GOTO SETTINGSK1XX
IF $MODEL4 SEQ aca GOTO SETTINGSEQNX
IF $MODEL4 SEQ aci GOTO SETTINGSEQNX
IF $MODEL4 SEQ acm GOTO SETTINGSEQNX
IF $MODEL4 SEQ acw GOTO SETTINGSEQNX
GOTO PER_MODEL_SETTINGS
# SETTINGSK1XX
SET UPGRADE_POLICY 0
SET REGISTERWAIT 300
SET CONNECTION_REUSE 1
SET ENABLE_PHONE_LOCK 0
SET POUND_KEY_AS_CALL_TRIGGER 0
GOTO END
# PER_MODEL_SETTINGS
IF $MODEL4 SEQ 1603 GOTO SETTINGS1603
IF $MODEL4 SEQ 1608 GOTO SETTINGS1608
IF $MODEL4 SEQ 1616 GOTO SETTINGS1616
IF $MODEL4 SEQ 9620 GOTO SETTINGS9620
IF $MODEL4 SEQ 9630 GOTO SETTINGS9630
IF $MODEL4 SEQ 9640 GOTO SETTINGS9640
IF $MODEL4 SEQ 9650 GOTO SETTINGS9650
IF $MODEL4 SEQ 9608 GOTO SETTINGS9608
IF $MODEL4 SEQ 9611 GOTO SETTINGS9611
IF $MODEL4 SEQ 9621 GOTO SETTINGS9621
IF $MODEL4 SEQ 9641 GOTO SETTINGS9641
IF $MODEL4 SEQ J129 GOTO SETTINGSJ129
IF $MODEL4 SEQ J169 GOTO SETTINGSJ169
IF $MODEL4 SEQ J179 GOTO SETTINGSJ179
GOTO END
# SETTINGSEQNX
SET SSOENABLED 0
SET SETTINGS_CHECK_INTERVAL 1
SET APPCAST_ENABLED 0
SET APPCAST_URL 0
SET APPCAST_CHECK_INTERVAL 0
SET ENABLE_BROWSER_EXTENSION 0
SET WINDOWS_IMPROVIDER 0
SET ENABLE_OUTLOOK_ADDON 1
SET OUTLOOK_CALL_CONTACT 1
SET EWSSSO 0
SET SIPREGPROXYPOLICY "alternate"
SET IPO_PRESENCE_ENABLED 1
SET IPO_CONTACTS_ENABLED 1
SET DND_SAC_LINK 1
SET POUND_KEY_AS_CALL_TRIGGER 1
SET OBSCURE_PREFERENCES "ESMENABLED,ESMSRVR,ESMPORT,ESMREFRESH,ESMUSERNAME,ESMPASSWORD,ACSENABLED,ACSSRVR,ACSPORT,ACSUSERNAME,ACSPASSWORD,DIRENABLED,DIRSRVR,DIRSRVRPRT,DIRTOPDN,DIRSECURE,DIRUSERNAME,DIRPASSWORD,SSOENABLED,WINDOWS_IMPROVIDER,AUTO_AWAY_TIME"
GOTO END
# SETTINGS1603
GOTO END
# SETTINGS1608
GOTO END
# SETTINGS1616
GOTO END
# SETTINGS9620
GOTO END
# SETTINGS9630
GOTO END
# SETTINGS9640
GOTO END
# SETTINGS9650
GOTO END
# SETTINGS9608
GOTO END
# SETTINGS9611
GOTO END
# SETTINGS9621
GOTO END
# SETTINGS9641
GOTO END
# SETTINGSJ129
SET CONFERENCE_TYPE 1
SET ENABLE_IPOFFICE 1
SET SUBSCRIBE_LIST_NON_AVAYA "reg,message-summary,avaya-ccs-profile"
SET MUTE_ON_REMOTE_OFF_HOOK 0
SET PSTN_VM_NUM "VM.user"
SET ENABLE_RECORDING 0
SET BLUETOOTHSTAT 1
SET INSTANT_MSG_ENABLED 0
SET SIPCONFERENCECONTINUE 0
SET ENABLE_CONTACTS 1
SET SUBSCRIBE_SECURITY 0
SET RTCPCONT 1
SET RTCP_XR 1
SET USE_QUAD_ZEROES_FOR_HOLD 0
SET ENABLE_EARLY_MEDIA 1
SET PHY1STAT 1
SET PHY2STAT 1
SET PHY2TAGS 0
SET DHCPSTD 0
SET ICMPDU 1
SET ICMPRED 0
SET AUDASYS 3
SET AUDIOENV 1
SET PHONE_LOCK_IDLETIME 0
SET LOCALLY_ENFORCE_PRIVACY_HEADER 0
SET PHNMUTEALERT_BLOCK 0
SET ENABLE_PHONE_LOCK 1
SET CONTROLLER_SEARCH_INTERVAL 4
SET FAST_RESPONSE_TIMEOUT 4
SET RINGTONES ""
SET RINGTONESTYLE 0
SET G726_PAYLOAD_TYPE 110
SET NO_DIGITS_TIMEOUT 50
SET INTER_DIGIT_TIMEOUT 5
SET DAYLIGHT_SAVING_SETTING_MODE 0
SET DSTOFFSET ""
SET SECURECALL 0
SET SSH_ALLOWED 2
SET SSH_BANNER_FILE ""
SET SSH_IDLE_TIMEOUT 10
SET LLDP_ENABLED 1
SET PLUS_ONE 1
SET INSTANT_MSG_ENABLED 0
SET ENABLE_MODIFY_CONTACTS 1
SET ENABLE_MULTIPLE_CONTACT_WARNING 0
SET ENABLE_REDIAL 1
SET ENABLE_REDIAL_LIST 1
SET ENABLE_CALL_LOG 1
SET PROVIDE_LOGOUT 0
SET SOFTKEY_CONFIGURATION 0,1,3
SET POE_CONS_SUPPORT 1
SET SUBSCRIBE_SECURITY 0
SET PHNNUMOFSA 2
SET DATESEPARATOR /
SET DATETIMEFORMAT 0
SET DIALWAIT 5
SET RTCPMONPERIOD 5
SET APPSTAT 0
SET PROCSTAT 0
SET ENHDIALSTAT 0
SET PHNCC 1
SET PHNDPLENGTH 7
SET PHNIC 011
SET PHNLD 1
SET PHNLDLENGTH 10
SET PHNOL ""
SET QKLOGINSTAT 1
SET VLANTEST 60
GOTO END
# SETTINGSJ169
GOTO END
# SETTINGSJ179
GOTO END


I do not have much experience on the IP office but any ideas or solutions would be much appreciated.

Thanks!
 
1) What's in the J1xxSupgrade.txt file?

2) Default the phone and after the restart, say no to any prompts and select Admin instead and go to IP Configuration | HTTPS Server and set the address of your IP Office.

3) Can we safely assume that this is all local, ie. phone and IP Office all on the same local LAN.

Best step is to run Monitor and see if the phone is asking for the settings file.

Stuck in a never ending cycle of file copying.
 
Menu Key (Three horizontal lines) > Administration (enter your CRAFT Password) > View

What is your SW version? You ideally want to be using 4.0.0.21. If you don't have this on your system, download it and install in the System > Primary folder along with associated files.

Run SysMon and on the services TAB select HTTP, and for convenience right click on it and change it to a coulour that will help you identify it easily in the trace.

You should see a load of HTTP packets from the phone to the phone system. It's important that it gets the J1xxSupgrade.txt (as sizbut says) and the 46xxsetting.txt file.

I note from the settings file that you are using TLS;

Code:
# STIMULUSPHONECOMMONSETTINGS
SET SIP_CONTROLLER_LIST 10.35.199.240:5056;transport=tls
SET FQDN_IP_MAP "appleton.com=10.35.199.240"

Do you have a valid cert for this?



ACSS (SME)

 
Is "appleton.com" the full internal domain address of your IP Office? Externally its an Apache web server.

Stuck in a never ending cycle of file copying.
 
Have you downloaded the latest J-Series firmware files? Upload all of these except the folder to the SD card System Primary folder. The IPO has a 46xxsettings file it auto generates and sets up phone to all your IPO settings.
Set IPO to give out DHCP and boot the phones. They will see the J100Supgrade file and 46xxsettings. Easy Peasy!!

If vegetarians love animals so much, why are they eating all of their food?
 
Ok finally got back to work on this and managed to get working.

I had to modify the 46xxsettings.text file setting changing the SET TLSSRVRID from 1 to 0 and then the phone registered and came up with full features.

Sizbut I do not have a J100Supgrade file but defaulting like you described done the trick after the change above. - Thanks!

TheSmash - I was on an older version but it upgraded and i am now on 4.0.0.2 Thanks for the Assistance!
 
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