So working with the J1xx series phones I've found a lot of gothchas. TLS has to be used to get buttons. Button layout is not standard buttons 1,3,5,7 are the buttons on the left side of the screen. 2,4,6,8 are the buttons on the right side of the screen. if you want any feature buttons to show up on main screen they have to be set to favorites on user management with System manager.