J100 brig-appr and busy-ind not working with SMGR

[Prashant Dhonde]

Hi, I have Avaya Aura 10.1 and SIP phone J139 and J189 with latest firmware since I have programmed bridge appreance and busy indicator for boss secratary feature. I am able to program buttons and it shows on display but it do not indicate while off hook or calling. Enabled bridge appreance in end point though the LED doea not blink and icon in phone display does not change colour.
Please help.
Regards,
Prashant

 

[ZeroZeroOne]

Do you have Bridged Call Alerting? set to "y" on the phones? Look on page 2 of the station form:

add station next                                                Page   2 of   5
                                     STATION
FEATURE OPTIONS
           LWC Reception: spe              Auto Select Any Idle Appearance? n
          LWC Activation? y                         Coverage Msg Retrieval? y
  LWC Log External Calls? n                                    Auto Answer: none
             CDR Privacy? n                               Data Restriction? n
   Redirect Notification? y                     Idle Appearance Preference? n
 Per Button Ring Control? n                   Bridged Idle Line Preference? n
   [COLOR=#EF2929][b]Bridged Call Alerting? n[/b][/color]                      Restrict Last Appearance? y
  Active Station Ringing: single

        H.320 Conversion? n          Per Station CPN - Send Calling Number?
       Service Link Mode: as-needed                     EC500 State: enabled
         Multimedia Mode: basic                    Audible Message Waiting? n
    MWI Served User Type:                       Display Client Redirection? n
              AUDIX Name:                      Select Last Used Appearance? n
                                                 Coverage After Forwarding? s
                                                   Multimedia Early Answer? n
                                               Direct IP-IP Audio Connections? y
 Emergency Location Ext: 200-0000                        IP Audio Hairpinning? n

Typically, we set up bridged-appearances on a One-on-One basis: One Bridged-Appearance on the Secondary station per Call-Appearance on the Primary station. That way the secretary can see which line is busy.

BUTTON ASSIGNMENTS
 1:call-appr                             5:brdg-appr  B:1 E:100-1000
 2:call-appr                             6:brdg-appr  B:2 E:100-1000
 3:call-appr                             7:brdg-appr  B:3 E:100-1000
 4:                                      8:

Perhaps the boss is going off-hook on button 3 when the secretary only sees button 1? I'm just guessing.