ringvoltage
Vendor
Sorry for the double questions...
I have a remote J179 SIP phone. It can dial 9 and an outside number and make a call over SIP trunks. Works as expected.
Same user has IX Workplace installed on desktop.
Dialing 9 and the same outside number, doesn't work. There is no calling number. In status - trunk - trace, it sees the 9N match, and then nothing. Short Code Matched = User, 9N. In monitor the call is rejected for no calling number. It's the same for a different user using the mobile app.
Internal calls extension to extension work fine on the desktop or mobile app. (although the conference button disabled in both apps; maybe this is related?)
Is there a DTMF setting somewhere? Do the apps have to be told to wait for all of the digits in a dial plan? (I tried some settings in the Advanced > Dial Plan) Power user license/all of the mobile/remote work features enabled. R11.1
Stumped. Thoughts? Thank you.
I have a remote J179 SIP phone. It can dial 9 and an outside number and make a call over SIP trunks. Works as expected.
Same user has IX Workplace installed on desktop.
Dialing 9 and the same outside number, doesn't work. There is no calling number. In status - trunk - trace, it sees the 9N match, and then nothing. Short Code Matched = User, 9N. In monitor the call is rejected for no calling number. It's the same for a different user using the mobile app.
Internal calls extension to extension work fine on the desktop or mobile app. (although the conference button disabled in both apps; maybe this is related?)
Is there a DTMF setting somewhere? Do the apps have to be told to wait for all of the digits in a dial plan? (I tried some settings in the Advanced > Dial Plan) Power user license/all of the mobile/remote work features enabled. R11.1
Stumped. Thoughts? Thank you.