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IX workplace and multiple line appearances 1

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Jordan.Shaw07

Systems Engineer
Apr 28, 2020
5
GB
Hi All,

I have a quick question as the Avaya documentation is not that great on this particular subject. I have a customer who wants to stop calls coming through on IX Workplace when that user has someone on hold. Now I have tried bringing them down to only two line appearances and setting 'reserve last CA' however they said this didn't work. To verify this I ran the test with my extension and did confirm this doesn't work. Does anyone have any ideas?

Cheers,
 
Have you tried "Busy on Held" under Telephony?

"Trying is the first step to failure..." - Homer
 
You know what in the rush of the morning I had completely overlooked that feature. Thank you for your response
 
In the interest of those who come looking for this, the solution was to disable Call Waiting on the extension. For clarity, Busy on Held did not but it was a good suggestion.

ACSS (SME)

 
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