IX workplace and multiple line appearances 1

[Jordan.Shaw07]

Hi All,

I have a quick question as the Avaya documentation is not that great on this particular subject. I have a customer who wants to stop calls coming through on IX Workplace when that user has someone on hold. Now I have tried bringing them down to only two line appearances and setting 'reserve last CA' however they said this didn't work. To verify this I ran the test with my extension and did confirm this doesn't work. Does anyone have any ideas?

Cheers,

 

[janni78]

Have you tried "Busy on Held" under Telephony?

"Trying is the first step to failure..." - Homer

 

[Jordan.Shaw07]

You know what in the rush of the morning I had completely overlooked that feature. Thank you for your response

 

[TheSmash]

In the interest of those who come looking for this, the solution was to disable Call Waiting on the extension. For clarity, Busy on Held did not but it was a good suggestion.

ACSS (SME)