HI ; We have Nortel cs 1000 IP telephony and CallPilot Manager version 05.00.41.20 STILL without any support.
Now stuck with a IVR requirement.
When outside callers call the main Number the IVR will prompt to dial 1 or 2 or 3 or 4 etc.. till 9 so that the caller will be
routed to the desired extension while pressing the desired. Now i need to change the extensions what will be reached when user dial 1 or 2 or 3 ..
Request urgent help on this. Where to make changes.. is it ACD.. not familiar with Nortel..