IT Help Desk configuration

[kunz12]

Hellp Folks -

I am in the process of configuring the helpdesk feature of SharePoint that came with SBS 2003.

Under the Assigned to column, it shows a list of all users in the company. One of the users in that list is "IT Help Desk" and we want people to choose this under the "Assigned to" section when submitting a ticket. However when 200 names appear in that list, it becomes quite a task to choose the correct name. My questions is "How do I configure SP so that only IT Help Desk appears under the assigned to column".

Also, how do I configure SP so that an email is automatically sent to the IT Help desk mailbox?

Thanks for your help!

 

[abd1311]

create a group of people in sharepoint, and choose the names you want them in, then in the "assigned to" you can assign it to the group

 

[58sniper]

kunz12 -

Did you ever determine how to send an email to the Help Desk? If so, care to share?

Pat Richard
Microsoft Exchange MVP

 

[kunz12]

I removed the "Assigned to" field completely.

For the ITHelpdesk account, I configured an alert in Sharepoint. So everytime a user posts an issue, an email is sent to the ITHelpdesk mailbox.

 

[abd1311]

what do you mean by?

I removed the "Assigned to" field completely.

from where you removed it? it is not a field, it is there, in the permissions configuration