kunz12
MIS
- Jan 17, 2007
- 42
Hellp Folks -
I am in the process of configuring the helpdesk feature of SharePoint that came with SBS 2003.
Under the Assigned to column, it shows a list of all users in the company. One of the users in that list is "IT Help Desk" and we want people to choose this under the "Assigned to" section when submitting a ticket. However when 200 names appear in that list, it becomes quite a task to choose the correct name. My questions is "How do I configure SP so that only IT Help Desk appears under the assigned to column".
Also, how do I configure SP so that an email is automatically sent to the IT Help desk mailbox?
Thanks for your help!
I am in the process of configuring the helpdesk feature of SharePoint that came with SBS 2003.
Under the Assigned to column, it shows a list of all users in the company. One of the users in that list is "IT Help Desk" and we want people to choose this under the "Assigned to" section when submitting a ticket. However when 200 names appear in that list, it becomes quite a task to choose the correct name. My questions is "How do I configure SP so that only IT Help Desk appears under the assigned to column".
Also, how do I configure SP so that an email is automatically sent to the IT Help desk mailbox?
Thanks for your help!