Issues with OcTel 250/350 System

[gypsi96]

This is a recent problem that we are running into with our system. It's happening with increasing frequency and I need to find a reason why and how to correct it.

It happens when we transfer calls. I thought it was isolated to a few individuals and checked the programming of their specific mailboxes but it's now happening system wide.

Sometimes when we transfer calls instead of it going into a persons mailbox or hearing their greeting, we get "Enter mailbox password". I can't find anything on this error anywhere but need to get it corrected.

Any thoughts or help would be appreciated.

Thankx

 

[KenMeans]

what kind of pbx are you using and where are the transfers coming from ? any phone or a console. In some setups when you call the octel it thinks the transfering phone is trying to get into it's own mailbox but i will need to know some more info and have you updated anything on your PBX

Ken Means

http://www.tel-is.com

 

[KenMeans]

Also are you transfering to the persons EXT or to the main number for voicemail ?

Ken Means

http://www.tel-is.com

 

[joeOctel]

Also, does the problem only occur when you transfer calls to extensions that are busy forwarded to the voicemail versus ring-no-answer forwarded to the voicemail?

 

[gypsi96]

We are running a Mitel SX-200 Digital PBX, it's about 15 years old. I have not changed any of the PBX programming to date. This is happening when we transfer from the console and from individual extensions. The majority of our extensions are set to go to voicemail on busy/ring no answer.

About the only info I could find on-line states that I should reboot the OcTel system. I'm not sure of that's a good idea or not. Ours is an older system and although I have rebooted it once or twice before, It's not under a service contract and knowing my luck lately there will be issues.

Any other thoughts?

Thank you

 

[KenMeans]

I have not found any notes on this problem i did find one or two that may be related. this is from the config note for mitels using flt-m's That is what you are using right ? It may help to reboot the octel or to pull the superset cards in the Mitel to let them reset and see if that changes anything. Do you know how to use the online CDR ? If so see what is coming into the system when the call fails.

If it has been working fine then something has changed are you getting any alarms in the status log ?

8.5 Calls released too quickly by the attendant console to a station that is busy or all calls forwarded to the Octel 250 pass the trunk ID instead of the extension ID. Callers hear system greeting instead of personal greeting. To avoid this problem, the console operator should be instructed to wait approximately one second before releasing the call.

8.6 In order for the Superset 4 to function properly, the -10V adjustment on the SX-100/200 power supply must be at the proper setting. Place the -10V Rail voltage indicator between 10.2 and 10.3. Check the indicator occasionally to verify that movement has not occurred.


Ken Means

http://www.tel-is.com

 

[gypsi96]

Ken,

You'll have to forgive me I am new to programming and supporting PBX's and the OcTel systems. The persons who were trained in this are long gone.

I'm not sure where to find the status logs? It may be that we are releasing the calls to soon. I will work that theory for a day or so and if that doesn't correct the problem, I'll attempt the reboot of the system.

I appreaciate the help and guidence.

Regards,

Kendra

 

[KenMeans]

menu 13 sub menu 2 for the status log and 13 8 for alarms on the system.

Ken Means

http://www.tel-is.com

 

[gypsi96]

Ken,

I have found the Logs and I find that I am getting the following information. I did go down and look at the physical cards, but can't tell which one may be having issues. Don't know if you can help me further with this or not:

*** LC Failed To Respond Within Timeout Period
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 82C00102 E9000000 01001304 EDA90100 *................*
00010 4C030000 11000001 4C030000 08000040 *L.......L......@*
00020 00100000 5307FFFF C0D40100 00000000 *....S...........*
00030 01110400 00000000 00000000 00000000 *................*
00040 01119000 00000000 00000000 00000000 *................*
00050 FA960000 00000000 00000000 11000000 *................*
00060 08000000 10000000 94070000 64006400 *............d.d.*
00070 6400CB09 9D000B00 88070000 F8A70800 *d...............*
00080 8900 *.. *

04 MAR 05 12:20:19PM
*** Possible Bad Line Card
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 68C00102 86000000 00001304 EDA90100 *h...............*
00010 BD800200 4C030000 11000001 4C030000 *....L.......L...*
00020 08000040 00100000 5307FFFF C0D40100 *...@....S.......*
00030 00000000 01110400 00000000 00000000 *................*
00040 00000000 01119000 00000000 00000000 *................*
00050 00000000 05000000 00000800 0000E40A *................*
00060 64006400 9E752700 *d.d..u'. *

04 MAR 05 03:27:51PM
*** LC Failed To Respond Within Timeout Period
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 82C00102 E9000000 010033BF EDA90100 *..........3.....*
00010 4C030000 11000001 4C030000 08000040 *L.......L......@*
00020 00100000 5307FFFF C0D40100 00000000 *....S...........*
00030 01110400 00000000 00000000 00000000 *................*
00040 01119000 00000000 00000000 00000000 *................*
00050 FA960000 00000000 00000000 11000000 *................*
00060 08000000 10000000 94070000 64006400 *............d.d.*
00070 6400CB09 9D000B00 88070000 F8A70800 *d...............*
00080 8900 *.. *

04 MAR 05 03:27:51PM
*** Possible Bad Line Card
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 68C00102 86000000 000033BF EDA90100 *h.........3.....*
00010 BD800200 4C030000 11000001 4C030000 *....L.......L...*
00020 08000040 00100000 5307FFFF C0D40100 *...@....S.......*
00030 00000000 01110400 00000000 00000000 *................*
00040 00000000 01119000 00000000 00000000 *................*
00050 00000000 05000000 00000800 0000860B *................*
00060 64006400 9E752700 *d.d..u'. *

07 MAR 05 09:43:06AM
*** LC Failed To Respond Within Timeout Period
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 82C00102 E9000000 01000647 FDA90100 *...........G....*
00010 4C030000 11000001 4C030000 08000040 *L.......L......@*
00020 00000000 5307FFFF C0D40100 00000000 *....S...........*
00030 01110400 00000000 00000000 00000000 *................*
00040 01119E00 00000000 00000000 00000000 *................*
00050 FA960000 00000000 00000000 11000000 *................*
00060 08000000 10000000 94070000 64006400 *............d.d.*
00070 6400CB09 9D000B00 88070000 F8A70800 *d...............*
00080 8900 *.. *

07 MAR 05 09:43:06AM
*** Possible Bad Line Card
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 68C00102 86000000 00000647 FDA90100 *h..........G....*
00010 C9A60000 4C030000 11000001 4C030000 *....L.......L...*
00020 08000040 00000000 5307FFFF C0D40100 *...@....S.......*
00030 00000000 01110400 00000000 00000000 *................*
00040 00000000 01119E00 00000000 00000000 *................*
00050 00000000 05000000 00000800 0000280C *..............(.*
00060 64006400 9E752700 *d.d..u'. *

07 MAR 05 02:11:58PM
*** LC Failed To Respond Within Timeout Period
>>> NOTIFY SUPPORT REPRESENTATIVE
07 MAR 05 05:05:22PM Visibility Corporation VISIBILITY
VPMOD Serial # ........ 19325 Software Rel. .... Aria 02.05.06-1
Network Serial # ...... 19325 System Type ........... 250
Card 1 F Prom: 98.12 Disk: GD.04 Card 2 L FLT: NA. T1/E1: NA.
Card 3 L FLT: NA. T1/E1: NA.
Line Card Digitization Rate: B Telephone System Type: 1 - North American
Boot Prom ........ 98.12 IPL Extension .... 20.30 FLT/DLC .......... 02.41
Menus ............ 20.45 Termcap .......... 20.12 FLT/DSP .......... 01.00
CVT_ROM .......... 98.02 CVT .............. 02.17
VTIC_ROM ......... 02.06 VTIC ............. M01.07
LAN Card/OS ...... NA. LAN Card/APP ..... NA.
Operating System .......... 98.20.11 System Services ........... 98.20.10
Trees ..................... 98.20.10 System Manager ............ 98.20.10
Purge Task ................ 98.20.10 Line Tasks ................ 98.20.13
Integration Tasks ......... 98.20.10 X25 Operation ............. 98.20.01
ACL Task .................. 98.20.01 ASA Task .................. 98.20.01
IMSO Task ................. 98.20.01 OET Task .................. 98.20.01
Background Task ........... 98.20.01 System Bkup/Rstr .......... 98.20.10
LAN Card Router Task ...... 98.20.01 DN Mail Tasks ............. 98.20.02





*** Status log overflowed -- entries lost. ***

03 MAR 05 09:45:32AM
*** Possible Bad Line Card
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 68C00102 86000000 000020C9 E6A90100 *h......... .....*
00010 C9A60000 4C030000 11000001 4C030000 *....L.......L...*
00020 08000040 00000000 5307FFFF C0D40100 *...@....S.......*
00030 00000000 01110400 00000000 00000000 *................*
00040 00000000 01119E00 00000000 00000000 *................*
00050 00000000 05000000 00000800 0000280C *..............(.*
00060 64006400 9E752700 *d.d..u'. *

03 MAR 05 11:33:38AM
*** LC Failed To Respond Within Timeout Period
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 82C00102 E9000000 01002635 E7A90100 *..........&5....*
00010 4C030000 11000001 4C030000 08000040 *L.......L......@*
00020 00100000 5307FFFF C0D40100 00000000 *....S...........*
00030 01110400 00000000 00000000 00000000 *................*
00040 01119000 00000000 00000000 00000000 *................*
00050 FA960000 00000000 00000000 11000000 *................*
00060 08000000 10000000 94070000 64006400 *............d.d.*
00070 6400CB09 9D000B00 88070000 F8A70800 *d...............*
00080 8900 *.. *

03 MAR 05 11:33:38AM
*** Possible Bad Line Card
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 68C00102 86000000 00002635 E7A90100 *h.........&5....*
00010 BD800200 4C030000 11000001 4C030000 *....L.......L...*
00020 08000040 00100000 5307FFFF C0D40100 *...@....S.......*
00030 00000000 01110400 00000000 00000000 *................*
00040 00000000 01119000 00000000 00000000 *................*
00050 00000000 05000000 00000800 0000E40A *................*
00060 64006400 9E752700 *d.d..u'. *

03 MAR 05 12:17:01PM
*** Integration Error
>>> INVESTIGATE SYSTEM ENVIRONMENT
00000 24C00A00 F9000000 25000161 E7A90100 *$.......%..a....*
00010 01001717 17171717 1717EC07 0000008B *................*
00020 01001700 *.... *

03 MAR 05 03:03:22PM
*** LC Failed To Respond Within Timeout Period
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 82C00102 E9000000 01001607 E8A90100 *................*
00010 4C030000 11000001 4C030000 08000040 *L.......L......@*
00020 00100000 5307FFFF C0D40100 00000000 *....S...........*
00030 01110400 00000000 00000000 00000000 *................*
00040 01119000 00000000 00000000 00000000 *................*
00050 FA960000 00000000 00000000 11000000 *................*
00060 08000000 10000000 94070000 64006400 *............d.d.*
00070 6400CB09 9D000B00 88070000 F8A70800 *d...............*
00080 8900 *.. *

03 MAR 05 03:03:22PM
*** Possible Bad Line Card
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 68C00102 86000000 00001607 E8A90100 *h...............*
00010 BD800200 4C030000 11000001 4C030000 *....L.......L...*
00020 08000040 00100000 5307FFFF C0D40100 *...@....S.......*
00030 00000000 01110400 00000000 00000000 *................*
00040 00000000 01119000 00000000 00000000 *................*
00050 00000000 05000000 00000800 0000E40A *................*
00060 64006400 9E752700 *d.d..u'. *

03 MAR 05 03:22:15PM
*** LC Failed To Respond Within Timeout Period
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 82C00102 E9000000 01000F1A E8A90100 *................*
00010 4C030000 11000001 4C030000 08000040 *L.......L......@*
00020 00100000 5307FFFF C0D40100 00000000 *....S...........*
00030 01110400 00000000 00000000 00000000 *................*
00040 01119000 00000000 00000000 00000000 *................*
00050 FA960000 00000000 00000000 11000000 *................*
00060 08000000 10000000 94070000 64006400 *............d.d.*
00070 6400CB09 9D000B00 88070000 F8A70800 *d...............*
00080 8900 *.. *

03 MAR 05 03:22:15PM
*** Possible Bad Line Card
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 68C00102 86000000 00000F1A E8A90100 *h...............*
00010 BD800200 4C030000 11000001 4C030000 *....L.......L...*
00020 08000040 00100000 5307FFFF C0D40100 *...@....S.......*
00030 00000000 01110400 00000000 00000000 *................*
00040 00000000 01119000 00000000 00000000 *................*
00050 00000000 05000000 00000800 0000860B *................*
00060 64006400 9E752700 *d.d..u'. *

03 MAR 05 04:19:28PM
*** LC Failed To Respond Within Timeout Period
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 82C00102 E9000000 01001C53 E8A90100 *...........S....*
00010 4C030000 11000001 4C030000 08000040 *L.......L......@*
00020 00000000 5307FFFF C0D40100 00000000 *....S...........*
00030 01110400 00000000 00000000 00000000 *................*
00040 01119E00 00000000 00000000 00000000 *................*
00050 FA960000 00000000 00000000 11000000 *................*
00060 08000000 10000000 94070000 64006400 *............d.d.*
00070 6400CB09 9D000B00 88070000 F8A70800 *d...............*
00080 8900 *.. *

03 MAR 05 04:19:28PM
*** Possible Bad Line Card
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 68C00102 86000000 00001C53 E8A90100 *h..........S....*
00010 C9A60000 4C030000 11000001 4C030000 *....L.......L...*
00020 08000040 00000000 5307FFFF C0D40100 *...@....S.......*
00030 00000000 01110400 00000000 00000000 *................*
00040 00000000 01119E00 00000000 00000000 *................*
00050 00000000 05000000 00000800 0000280C *..............(.*
00060 64006400 9E752700 *d.d..u'. *

04 MAR 05 12:20:19PM
*** LC Failed To Respond Within Timeout Period
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 82C00102 E9000000 01001304 EDA90100 *................*
00010 4C030000 11000001 4C030000 08000040 *L.......L......@*
00020 00100000 5307FFFF C0D40100 00000000 *....S...........*
00030 01110400 00000000 00000000 00000000 *................*
00040 01119000 00000000 00000000 00000000 *................*
00050 FA960000 00000000 00000000 11000000 *................*
00060 08000000 10000000 94070000 64006400 *............d.d.*
00070 6400CB09 9D000B00 88070000 F8A70800 *d...............*
00080 8900 *.. *

04 MAR 05 12:20:19PM
*** Possible Bad Line Card
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 68C00102 86000000 00001304 EDA90100 *h...............*
00010 BD800200 4C030000 11000001 4C030000 *....L.......L...*
00020 08000040 00100000 5307FFFF C0D40100 *...@....S.......*
00030 00000000 01110400 00000000 00000000 *................*
00040 00000000 01119000 00000000 00000000 *................*
00050 00000000 05000000 00000800 0000E40A *................*
00060 64006400 9E752700 *d.d..u'. *

04 MAR 05 03:27:51PM
*** LC Failed To Respond Within Timeout Period
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 82C00102 E9000000 010033BF EDA90100 *..........3.....*
00010 4C030000 11000001 4C030000 08000040 *L.......L......@*
00020 00100000 5307FFFF C0D40100 00000000 *....S...........*
00030 01110400 00000000 00000000 00000000 *................*
00040 01119000 00000000 00000000 00000000 *................*
00050 FA960000 00000000 00000000 11000000 *................*
00060 08000000 10000000 94070000 64006400 *............d.d.*
00070 6400CB09 9D000B00 88070000 F8A70800 *d...............*
00080 8900 *.. *

04 MAR 05 03:27:51PM
*** Possible Bad Line Card
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 68C00102 86000000 000033BF EDA90100 *h.........3.....*
00010 BD800200 4C030000 11000001 4C030000 *....L.......L...*
00020 08000040 00100000 5307FFFF C0D40100 *...@....S.......*
00030 00000000 01110400 00000000 00000000 *................*
00040 00000000 01119000 00000000 00000000 *................*
00050 00000000 05000000 00000800 0000860B *................*
00060 64006400 9E752700 *d.d..u'. *

07 MAR 05 09:43:06AM
*** LC Failed To Respond Within Timeout Period
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 82C00102 E9000000 01000647 FDA90100 *...........G....*
00010 4C030000 11000001 4C030000 08000040 *L.......L......@*
00020 00000000 5307FFFF C0D40100 00000000 *....S...........*
00030 01110400 00000000 00000000 00000000 *................*
00040 01119E00 00000000 00000000 00000000 *................*
00050 FA960000 00000000 00000000 11000000 *................*
00060 08000000 10000000 94070000 64006400 *............d.d.*
00070 6400CB09 9D000B00 88070000 F8A70800 *d...............*
00080 8900 *.. *

07 MAR 05 09:43:06AM
*** Possible Bad Line Card
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 68C00102 86000000 00000647 FDA90100 *h..........G....*
00010 C9A60000 4C030000 11000001 4C030000 *....L.......L...*
00020 08000040 00000000 5307FFFF C0D40100 *...@....S.......*
00030 00000000 01110400 00000000 00000000 *................*
00040 00000000 01119E00 00000000 00000000 *................*
00050 00000000 05000000 00000800 0000280C *..............(.*
00060 64006400 9E752700 *d.d..u'. *

07 MAR 05 02:11:58PM
*** LC Failed To Respond Within Timeout Period
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 82C00102 E9000000 01003A53 FEA90100 *..........:S....*
00010 4C030000 11000001 4C030000 08000040 *L.......L......@*
00020 00000000 5307FFFF C0D40100 00000000 *....S...........*
00030 01110400 00000000 00000000 00000000 *................*
00040 01119E00 00000000 00000000 00000000 *................*
00050 FA960000 00000000 00000000 11000000 *................*
00060 08000000 10000000 94070000 64006400 *............d.d.*
00070 6400CB09 9D000B00 88070000 F8A70800 *d...............*
00080 8900 *.. *

07 MAR 05 02:11:58PM
*** Possible Bad Line Card
>>> NOTIFY SUPPORT REPRESENTATIVE
00000 68C00102 86000000 00003A53 FEA90100 *h.........:S....*
00010 C9A60000 4C030000 11000001 4C030000 *....L.......L...*
00020 08000040 00000000 5307FFFF C0D40100 *...@....S.......*
00030 00000000 01110400 00000000 00000000 *................*
00040 00000000 01119E00 00000000 00000000 *................*
00050 00000000 05000000 00000800 0000280C *..............(.*
00060 64006400 9E752700 *d.d..u'. *


Press "P" to print status log, "C" to clear log or any other key to return to
option selection:

I'd Appreciate any help you can give me.

I was going to reboot the system tonight and that's when I found the logs but I'll hold off now until I hear back from you.

Thank you for your help in this matter.

Regards,

Kendra

 

[KenMeans]

i will try to decode this in an hour or so how many flr cards do you have in the system

Ken Means

http://www.tel-is.com

 

[KenMeans]

this error shows a problem with the flt card in slot 2 (the first flt card) port b so port 1b or the 2nd port in the system. a reboot may take care of the problem or it could be a bad port on the Mitel side

Ken Means

http://www.tel-is.com

 

[KenMeans]

what city are you in ?

Ken Means

http://www.tel-is.com

 

[gypsi96]

I am in Wilmington Massachusetts, it's about 10 miles north of boston. I will try the reboot tomorrow then if you think that might help?

I didn't want to do it until I had that report checked out.

It very well could be on the PBX side, I am aware of a couple of bad ports on it but I thought that I had them blocked out.

Thanks for your help with this I really appreciate it. Since the tech person was let go, I've had to pick up so much of his work and I'm not a programmer. I've been flying blind here.

 

[gypsi96]

I take it your a Avaya dealer/tech?

 

[KenMeans]

Yes we are we cover world wide and we have customers in Boston

Ken Means

http://www.tel-is.com

 

[gypsi96]

If needed what is your hourly rate to come in an evaluate a system and what is the cost to replace a FTL card?

 

[jml2665]

Try reseating the effected FLT first, only affects 8 ports, reboot if the problem continues

 

[jml2665]

oh and remember to shut the card down in the maint menu 13, then follow the instructions on the screen, you will need a philips screwdriver if it has never been removed before (Octel loved using an air wrench to tighten those screws)

 

[KenMeans]

Gypsi96:

if you would like more info go to our web site and send me an email find me in the bio and click on my name

thanks

Ken Means

http://www.tel-is.com