Issues with IP Office Third Party Tapi intergration with 2 IP office 500

[HBPSYS]

Hi I have a customer which we setup a couple of years ago with an IPOffice 500 and CTI Licences. We installed Avaya Tapi 2 Software on one of there servers and selected third party tapi and the Phone system password. The software company then came in and setup there Software to integrate into the tapi so Screen popping would work when customers rang in. This all works fine, the issue is we now have a second IP office over an SCN and the customer wants the screen popping to work at the second site in the same way. The problem is the second site users the same CRM software and the same database and serve and they say can only link to the one server with the tapi client installed. The problem is that the Avaya tapi client only lets you select 1 IP office so can only have this working for 1 of the phones systems at a time.

Has anyone else come across this situation and have any ideas how to get round it. Is there a TAPI server we can setup or another client that supports more than one phone system IP

Any help much appreciated

Kind Regards

HBP

 

[amriddle01]

You will find this can't be done on the Avaya side, it's the place of the CRM software to link with multiple systems if required, if their CRM doesn't support that then they will need another instance or different software that does do multisite.... AFAIK

 

[sNNNeaker]

We are using the ESTOS TapiServer at a customer to do this. But I think this Tool is not avalible anymore.

ACIS SME | ACSS SME

http://www.kriesten.de

 

[hairlessupportmonkey]

UC+ from plus software will also do multiple switches.

http://www.plus-software.com

ACSS - SME
General Geek

 

[intrigrant]

Yes we had this issue once, we installed all IP Phones at the remote location, problem solved.

 

[HBPSYS]

Hi thanks for all your advice that's also what I aim to do as the original site only has 8 phones I will have to reconfigure these as IPhones connected to the larger site and point the tapi to that phone system

Thanks for all input and comments