Issues with Analog extension

[clindsay1]

I am running IPO 9.1 with external SIP Trunks and 9608 IP Phones. I have a Combo6210/ATM4 Card installed. I am using one of the analog station ports on it for an analog phone. The issue is when I place/receive an external call, The call rings into but when the person picks up, neither party can hear each other talk. It does that same thing on incoming calls. Now I can place the same call from my 9608 and it works without any issues.

Any ideas?

Thanks!

 

[janni78]

Is this the card you have? Which port is the phone in?

IP500 Combination Card with 4 Analog Trunks
This card works in the IP500 V2 only and provides:

• 4 Analog trunk ports.
• 2 Analog extension ports for the connection of analog telephones.
• 6 Digital Station (DS) ports for the connection of Avaya digital telephones.
• 10 VCM channels to support IP telephones or voice networking.


"Trying is the first step to failure..." - Homer

 

[clindsay1]

Yes, I am using the 2 Analog extension ports.

Thanks

 

[janni78]

Could you do a default monitor trace when making a call?

"Trying is the first step to failure..." - Homer

 

[joe2938]

Have you tried to power down switch and reset card and retest?

 

[intrigrant]

Does the analog phone work when connected directly on the analog trunk?

 

[clindsay1]

I don't have any Analog trunks. I only have SIP Trunks.

Thanks

 

[intrigrant]

Nice one, thought it was a analog trunk.
So with the IP Phone it is fine but with the analog phone it isn't....
Usually it is the other way around, I assume the analog phone can call the IP Phone and vice versa...
Thinking...... I give up, it is late here and I have to get up early so it is for another one to answer this one. i'm going to bed.
Make some traces but I don't think that will help a lot...