Issue with ARS

[GatorDave]

Hi all,

I am having an issue with a station not being able to dial to Alaska. I do a call-trap and this is what I get. I am not sure if this is related but I realized that the area code of the site is 919 and to dial out the customer is dialing 91907xxxxxxx
time data

14:11:35 tone-receiver 01AXX02 cid 0x221
14:11:35 active station 1170 cid 0x221
14:11:38 dial 91907260 routeREFIX|FNPA|ARS
14:11:38 denial event 1751: No AAR/ARS route pat/pref D1=0x8e D2=0x1c0019
14:11:38 dial 91907260 routeREFIX|FNPA|ARS
14:11:38 route-pattern 5 preference 1 cid 0x221
14:11:38 denial station 1170 cid 0x221
14:11:47 idle station 1170 cid 0x221

Any help would be greatly appreciated.

Thanks,

GatorDave

 

[mojoputter]

It should be set like this in your ARS table, and enter your LD route pattern.


Dialed Total Route Call Node
String Min Max Pattern Type Number
1907 11 11 2 fnpa