ISP afraid of me? 2

[GlenJohnson]

I recently connected to a cable modem through our local provider. I then purchased a wireless router. I'm trying to set up a test network to study for MS 70-216 test for my certs. The router instructions say to contact your cable modem provider for instructions on how to set up your network. I contacted them, and their reply was they will not help, and if I have problems, don't call. I've posted this before, but now I have some new info. I contacted another isp, and we talked for a bit, and when I explained what I wanted to do, the back peddled so fast it wasn't funny. Kept telling me I don't want to use there service because it's meant for small business and I couldn't afford it. It costs the same as the cable modem. All I want is cable modem to router. Router wired to W2K pc. Get access to internet on all my pc's on my network. If I hook it up this way, I get page cannot be displayed, even on my pc that's wired to the router. If I ping msn.com, it comes back pinging xxx.xxx.xxx.xxx (Don't remember the numbers), but then it times out. There is some name resolution working, but not correctly. If I hook the modem to one nic, and the router to another, everything works, except the wireless can't get to the internet. What is everybody afraid of? Giving me dns numbers isn't top secret! Thanks.

Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com


"The essence of knowledge is, having it, to apply it;
not having it, to confess your ignorance."
Confucius (c. 551BC - 479BC) Chinese philosopher,

 

[CCIEWANNABE]

What brand is the router and i assume you will be using DHCP.

All you need is a valid connection, gateway address, Primary DNS address, and Information about your POP/SMAP account or accounts. Route once; switch many

 

[GlenJohnson]

Router is SMC, tried DHCP and no DHCP. Gateway is the router, pop and smap are covered. (Actually, I access my e-mail off of the internet and not outlook, don't have to worry as much about bugs.) Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com


"The essence of knowledge is, having it, to apply it;
not having it, to confess your ignorance."
Confucius (c. 551BC - 479BC) Chinese philosopher,

 

[TheOldMan346]

Most of the providers offer two, at least, classes of service - residential and business. Typically on residential services, they do not support small LAN's, i.e. they do not support routers. Having been in the support business for many years, I understand their reluctance to provide support for something they do not offer. I DON'T AGREE WITH IT, but I understand.

I don't know anything about what providers you have tried but I would suggest going to

http://www.dslreports.com

and checking in the provider specific forums. There is a wealth of FAQ's and discussion groups for setting up services. There are also hardware specific forums.

Of course, if you'd like, you can post details back about your configuration and we can try to help further here.

Good luck.
The Old Man

 

[butchrecon]

Get the DNS address for your connection> If your ISP wont help you then simply go to the command promt (cmd in NT/2K) and type ipconfig /all
your cable modem info will have the DNS #. Usually only 1 sometimes 2. Now on each PC put the gateway address ad the Cable router and input the DNS #s for the cable modem. Do this on all PCs. You should now have access to the internet on all PCs. I have set this up several times. I know it works for me. It also depends on the Cable ISP and the equipment you use. If you have any questions feel free to ask. If that does not work we can set up your Server with NAT to allow access that way. That WILL work. But it is a pain to configure.

Legally you are not to do this. For multi PC support you should purchase an account that allows that. However with residential coverage you can still James Collins
Field Service Engineer
A+, MCP

email: butchrecon@skyenet.net

Please let us (Tek-tips members) know if the solutions we provide are helpful to you. Not only do they help you but they may help others.

 

[GlenJohnson]

That is what I planned to do. I Sam Spaded to get dns for provider. They act like I'm gonna hack them, but I'm trying to learn! (Actually, was gonna put dns on the router, not the nic. I'll try both ways.) Thanks. Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com


"The essence of knowledge is, having it, to apply it;
not having it, to confess your ignorance."
Confucius (c. 551BC - 479BC) Chinese philosopher,

 

[jimbopalmer]

it varies widely by the ISP, myDSL provider included a 4 port router switch in my intial install, they clearly intended I have multiple connections. Heck DLink makes a special version of the ROuter preconfiged for my ISP, that is service!

My Cable ISP was helpful in my setup, but I did not need to ask any questions, they wired straight to my Modem and router/switch

My previous modem provider was facenated by my webramp and recommended it to several other customers I tried to remain child-like, all I acheived was childish.

 

[GlenJohnson]

The DNS numbers I got didn't work. Went Cable Modem ->Routers wan connection. Router port -> nic. In the nic, placed the DNS numbers I got from Sam Spade. Used the gateway IP of the router. Can do this in my sleep at work, but it's getting really frustrating at home. Have the two nics at home, and I can set the wireless network up, and I can access the internet using the modem straight to the nic, so I know the issue isn't hardware. Have to try Butcheron's advice. Going to
1)Plug modem back into PC and do ipconfig /all to get dns numbers.
2)Setup the way I had it, modem to router to nic.
3)Put the DNS from the modem into the nic. Gateway should be correct, it's the IP of ther router.
4)Everybody hold onto your bu##s!

Thanks for all the input, this will work eventually.

Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com


"The essence of knowledge is, having it, to apply it;
not having it, to confess your ignorance."
Confucius (c. 551BC - 479BC) Chinese philosopher,

 

[TheOldMan346]

Glen,

Depending on the cable provider, some require that you register the MAC of your computer with the provider. You would set up your router to clone the MAC of your PC and that would enable you to use the internet from all your computers. That is why I suggested checking the provider specific forums at DSL Reports or post the info here.

If you are connecting the cable modem to one of the PC's NICs and then connecting the router to another of the PC's NICs, it works because the provider gets a single MAC. For this to work for the other computers, you would need to run Internet Connection Sharing or a proxy server on your computer. You've got the router and it does a much better job of it.

Good luck.
The Old Man

 

[GlenJohnson]

There is a spot in the router config to clone mac address by hitting a button. Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com


"The essence of knowledge is, having it, to apply it;
not having it, to confess your ignorance."
Confucius (c. 551BC - 479BC) Chinese philosopher,

 

[Mushlette]

Is your modem bridging?

 

[GlenJohnson]

Don't follow you on this. If you mean can I ping outside, yes. I ping msn.com and I get pinging xxx.xxx.xxx.xxx
Request times out 4 times. This what you mean? Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com


"The essence of knowledge is, having it, to apply it;
not having it, to confess your ignorance."
Confucius (c. 551BC - 479BC) Chinese philosopher,

 

[TheOldMan346]

Glen,

Who is your cable provider?
Are they static IP or DHCP?
If static, did you have to register the MAC of your computer with them?
What is the model of the SMC router?
Is it set to match the cable providers addressing scheme?
Are the DHCP services enabled on the router?
Are your computers set to obtain IP automatically from the router?

The MAC cloning button is to be used if you need to register a MAC. You would input the registered MAC there so the cable provider would get the correct address and pass traffic from that address. It's to prevent theft of services from unauthorized hookups.

I realize you can do this in your sleep at work and you are getting really frustrated. I'm just trying to help.

The Old Man

 

[GlenJohnson]

Cable provider offers NO help, explisatly said they would not help. Running DHCP. DHCP enabled on router. Gonna try putting the modem back on a nic, then with ipconfig /all find out what the modem is using for dns. Then put those numbers in my nic, and go back to modem->router->nic. DHCP also enabled on the nics, plus they are getting there IP addresses from a pool on the router. I don't know what would happen if I cloned the IP, since I'm paying them, but not using there software. Without there software, it may not recignize it as being legal, even though I pay them. I really do appreciate the help. I know it's going to turn out to be something so simple I'll want to kick myself. in belfry!!!!!! Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com


"The essence of knowledge is, having it, to apply it;
not having it, to confess your ignorance."
Confucius (c. 551BC - 479BC) Chinese philosopher,

 

[CCIEWANNABE]

In either case the router will acquire a DHCP address from the ISP, as well as default gateway and DNS server information.

Your product Wireless comes with a web interface tool.

On the NAT router side, clone a MAC address from a machine on your home LAN. Spoof. Start slow, develop your physical layer then you data link layer and lastly your Network layer.
Route once; switch many

 

[GlenJohnson]

Yes, there is a web interface and there is a button which says clone mac address. I'll try that after trying to find out what the modem is using for dns. Thanks to all for help. Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com


"The essence of knowledge is, having it, to apply it;
not having it, to confess your ignorance."
Confucius (c. 551BC - 479BC) Chinese philosopher,

 

[GlenJohnson]

Cloned the MAC address. Plugged the modem in, did an ipconfig /all to get the dns servers, put those numbers in both the nic and in the router. plugged modem->router->nic, did an ipconfig /release ipconfig /renew could NOT get on the internet. Have automatic detection of proxy server, nothing. Started pinging ip addresses I made up. Ping birds.com

C:\>ping birds.com

Pinging birds.com [216.218.196.171] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

So where did the ip address come from? Replaced everything to way is was for now. Bizarre. Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com


"The essence of knowledge is, having it, to apply it;
not having it, to confess your ignorance."
Confucius (c. 551BC - 479BC) Chinese philosopher,

 

[TheOldMan346]

Glen,

Understand you're feeling kinda batty. I don't know about the others but I'm feeling kinda batty too. I'm trying to help but it seems to me you're all over the place. I know in my gut it is a basic issue. I think we need to get the basics straight to fix it, though.

[ul][li]Who is your cable provider?
Knowing this we can check for specific setup conditions and oddities others have encountered.[/li]
[li]What is the model of the SMC router?
Knowing this we can provide specific details on how to set up the router to work with the provider.[/li]
[li]You say they are DHCP.
How was the router set up to acquire the IP address and DNS server addresses? Did it correctly get the addresses?[/li]
[li]What is the OS running on the computers?
Again with this information we can make suggestions to check that they are communicating with the router correctly.[/li]
[li]Are you running any personal firewall software on the computers?
Products like ZoneAlarm, if not correctly configured, can cause this behavior.[/li][/ul]

From the computer, do an IPCONFIG /ALL then copy and paste the results in a post here.

By the way, your made up web site happens to be real. There really is a birds.com at 216.218.196.171. It replies to my pings.

Hope to help.
The Old Man

 

[CCIEWANNABE]

"did an ipconfig /all to get the dns servers"
What other information was returned. Post the OS your using along with the other answers to TheOldMan346 last posting. Also, is this a work-group or domain model.
Route once; switch many

 

[butchrecon]

When you input the DNS 3s into each PC for your internet you also need to input the default gateway as the Internet router IP address on each PC.

Here is how I have it set at a custoer location.
Cable Router set to xxx.xxx.xxx.xxx
I aquired DNS #s for connection.
Went to each PC. Statically mapped IP address, Gateway address (Of cable router) and DNS 3s (Of ISP).
In internet properties under connection,lan settings nothing is checked. All PCs access internet. James Collins
Field Service Engineer
A+, MCP

email: butchrecon@skyenet.net

Please let us (Tek-tips members) know if the solutions we provide are helpful to you. Not only do they help you but they may help others.