ISP afraid of me? 2

[GlenJohnson]

I recently connected to a cable modem through our local provider. I then purchased a wireless router. I'm trying to set up a test network to study for MS 70-216 test for my certs. The router instructions say to contact your cable modem provider for instructions on how to set up your network. I contacted them, and their reply was they will not help, and if I have problems, don't call. I've posted this before, but now I have some new info. I contacted another isp, and we talked for a bit, and when I explained what I wanted to do, the back peddled so fast it wasn't funny. Kept telling me I don't want to use there service because it's meant for small business and I couldn't afford it. It costs the same as the cable modem. All I want is cable modem to router. Router wired to W2K pc. Get access to internet on all my pc's on my network. If I hook it up this way, I get page cannot be displayed, even on my pc that's wired to the router. If I ping msn.com, it comes back pinging xxx.xxx.xxx.xxx (Don't remember the numbers), but then it times out. There is some name resolution working, but not correctly. If I hook the modem to one nic, and the router to another, everything works, except the wireless can't get to the internet. What is everybody afraid of? Giving me dns numbers isn't top secret! Thanks.

Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com


"The essence of knowledge is, having it, to apply it;
not having it, to confess your ignorance."
Confucius (c. 551BC - 479BC) Chinese philosopher,

 

[GlenJohnson]

Ok gang, here goes.
*Running Windows 2000 Profesional. (The best networking OS I've found, that's why I like it. You can even change your IP number on the fly and not re-boot.)
*Insightbb.com is the provider. They sent along a cd with software to detect your nic, never worked. I always had to do a release/renew to connect to the internet. I un-installed there software, worthless.)
*SMC7004A WBR is the router. Use the same type here at work.
*DHCP is enabled on the router, and I manually input the dns numbers and IP address for the router. The DNS numbers are I got by plugging in the modem into a nic and doing an ipconfig /all
*Never installed a firewall on any pc's I use. I use logs to make sure nobody is trying to hack. Have the firewall on the router disabled.
*I figured the birds.com was real, somehow name resolution found that IP address. It's going out, but not coming back in.
*I've tried it with automatically detect proxy, and I've tried it without anything checked.
*butchrecon, I've tried that also. This is strange.

I appreciate everyone's help. (Just jumped to birds.com. Nifty site.) Thanks again. Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com

"The cautious rarely err."
Confucius (551-479 B.C.); Chinese philosopher.

 

[butchrecon]

Glen what region of the US do you live.( You dont have to give exact) The customer I set this up at has insight as the cable provider and they use a linksys cable modem. James Collins
Field Service Engineer
A+, MCP

email: butchrecon@skyenet.net

Please let us (Tek-tips members) know if the solutions we provide are helpful to you. Not only do they help you but they may help others.

 

[butchrecon]

Lets try this. take the router out of the picture and just have the cable modem plugged into the hub. Doing the same to each pc as you would if it was a router. We are not using a true router. Tell me what happens. James Collins
Field Service Engineer
A+, MCP

email: butchrecon@skyenet.net

Please let us (Tek-tips members) know if the solutions we provide are helpful to you. Not only do they help you but they may help others.

 

[butchrecon]

I found where. I have been there many times for customers. James Collins
Field Service Engineer
A+, MCP

email: butchrecon@skyenet.net

Please let us (Tek-tips members) know if the solutions we provide are helpful to you. Not only do they help you but they may help others.

 

[CCIEWANNABE]

Do you connect with a password and service name?
Did you make any adjustments in your WAN menu and the NAT menu? Some wireless routers require a s socket address to establish a web interface connection. IN example 192.168.2.1:88.

My feeling is your mis-configured something in the LAN settings Menu or NAT menu. Did you remember not to include your gateway address from the pool?
IE 192.168.2.1 Gateway
192.168.2.2 thru XXX.XXX.XXX.254
One last point did you define the same common radio channel on all the devices? And it very case sensitive. That’s about all I can think of right now; unless others can brain storm with us.
Route once; switch many

 

[GlenJohnson]

In midwest. The router is well out of the pool of 172.16.10.1 to 172.16.10.40. It's set to 172.16.10.193. Don't need a user name and password unless I use the providers software, and I can connect direct to the internet without there software. Sorry, but don't have a clue as to what a radio channel is unless your talking about the wireless. I'm still concerned about allowing the wired pc to connect to the internet via router to modem. Butchrecon, if you mean hub as nic, that's what it is. Don't have a hub, just router, modem and pc. Thanks Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com

"The cautious rarely err."
Confucius (551-479 B.C.); Chinese philosopher.

 

[Dimandja]

Glen,

If you have a router connected to a cable modem, all your PCs should be able to access the Internet INDIVIDUALLY.

I think your are trying to provide only one gateway (your w2k PC) for your network. To do this, you may need something better than a router - an actual gateway device.

To connect each PC (individually) to the Internet, you will need a connection from the router to each PC. The router will expand your subscribed IP address to differentiate between your PCs. IP and DHCP should be set to dynamic or disabled on each PC. Each PC Computer Name (see system properties) should be unique.

This is probably beneath the point, but if you are still having problems, we could always get down to basics and gather up speed.

Dimandja

 

[TheOldMan346]

Glen,

A couple of points:

1. Insight is a part of ATTBI. They are prohibited from giving out DNS addresses under penalty of losing their job. Crazy, I know, but that is the way it is. Strangely enough, their Tech Support site, which is surprisingly detailed and complete, gives instructions for using IPCONFIG to check your connectivity. There are very detailed instructions at

http://help.insightbb.com/

2. It appears that using a static IP for the connection is against the Acceptable Use Policy (AUP). They are strictly DHCP. That is why they do not give out IP addresses. I believe you have set the router to be static.

3. There is a detailed process you MUST go through to register or you will not be able to connect ot the internet. I did not see any mention that you had done it. It involves:
[ul][li]Turn on (or reboot) your cable modem.[/li]
[li]Start your computer.[/li]
[li]Make sure that your modem (not your NIC) has a 10.14.x.x or 10.15.x.x IP address. If your modem doesn't have such an IP address, you may need to contact InsightBB technical support. (To see the IP address for your modem, consult the instructions for the modem.)[/li]
[li]In your favorite Web browser, open this Web site:

https://sas.r31.insightbb.com

(Don't forget to use https, not http!)[/li]
[li]Follow the Web site's instructions for replacing the computer. You may name your computer however you wish.
Reboot your modem and your computer.[/li][/ul]

I believe you need to do this step whether you use their software or not.

More detailed information regarding InsightBB can be found at

http://www.dslreports.com/forum/insight

Hope that helps.
The Old Man

 

[GlenJohnson]

The Old Man, thanks, I will try this tonight. (Neighborhood watch meeting last night, lasting well into the night.) I've seen a lot of what is listed just by doing what I know how to do, but I've never checked for the 10.x.x.x numbers to see if there correct. Glen A. Johnson
Microsoft Certified Professional
glen@nellsgiftbox.com

"The cautious rarely err."
Confucius (551-479 B.C.); Chinese philosopher.