Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
is there a way to "monitor" calls
- Thread starter phneguy
- Start date
it can be monitored but not through the line buttons you have to set up groups and a shortcode to listen into the conversations, an easier way is to just record the calls and listen to it then. IF you want details the I have to dig deep into my files to find the exact way to do it.
This is what I found in the help in Manager
____________________________________________________________
Call Listen
This feature allows a user to monitor another conversation without being heard. It requires the user being monitored to be a member of the group set as the button user's Monitor Group (User | Telephony) in the IP Office configuration. The use of call listen is also controlled by the Can Intrude setting of the user and the Cannot Be Intruded settings of the target. It is not affected by the settings of the third party to the call if they are internal.
Warning: The use of monitoring may be subject to local and national restrictions. This feature should only be used in compliance with those restrictions.
Note: On pre-4.0 IP Office systems, IP phone extensions can be used to monitor but cannot be monitored.
IP Office Software Level: 2.1 , 3.0DT , 3.0 , 3.1 , 3.2 , 4.0 , 4.1 .
Action: Advanced -> Call -> Call Listen.
Action Data: User number.
Default Label: Listn.
Joe W.
FHandw.
ACA
ACS
This is what I found in the help in Manager
____________________________________________________________
Call Listen
This feature allows a user to monitor another conversation without being heard. It requires the user being monitored to be a member of the group set as the button user's Monitor Group (User | Telephony) in the IP Office configuration. The use of call listen is also controlled by the Can Intrude setting of the user and the Cannot Be Intruded settings of the target. It is not affected by the settings of the third party to the call if they are internal.
Warning: The use of monitoring may be subject to local and national restrictions. This feature should only be used in compliance with those restrictions.
Note: On pre-4.0 IP Office systems, IP phone extensions can be used to monitor but cannot be monitored.
IP Office Software Level: 2.1 , 3.0DT , 3.0 , 3.1 , 3.2 , 4.0 , 4.1 .
Action: Advanced -> Call -> Call Listen.
Action Data: User number.
Default Label: Listn.
Joe W.
FHandw.
ACA
ACS
That way he is monitoring specific users.
He says he wants to press a line button and see who is on that line.
The way you are saying would mean he would already have to know who is on the phone.
ACE - Avaya Certified Expert
ACI - Avaya Certified Instructor
He says he wants to press a line button and see who is on that line.
The way you are saying would mean he would already have to know who is on the phone.
ACE - Avaya Certified Expert
ACI - Avaya Certified Instructor
- Thread starter
- #7
MattRutter
Vendor
Quoting from the Knowledge Base on key-and-lamp:
Line appearance buttons allow specific individual line to be used when making calls or answered when they have an incoming call. It also allows users to bridge into calls on a particular line.
Doesn't this answer the question?
Matt
Line appearance buttons allow specific individual line to be used when making calls or answered when they have an incoming call. It also allows users to bridge into calls on a particular line.
Doesn't this answer the question?
Matt
Never tried the short code but the Channel Monitor?!
Or the short code Toggle Calls?!
Greetzzz...Bas
___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
Or the short code Toggle Calls?!
Greetzzz...Bas
___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
to MattRutter: Yes you are absolutely right it works just like that, the only thing is that you get a double beep as a reminder that someone has joined the call except if you unckeck the "beep on listen" in the system options.
"can intrude" must be checked on and "can not be intruded" must be checked off in the users telephony tab, then it will work just by pressing the line button.
I tested it with a SOE and R4.1 firmware.
Joe W.
FHandw.
ACA
ACS
"can intrude" must be checked on and "can not be intruded" must be checked off in the users telephony tab, then it will work just by pressing the line button.
I tested it with a SOE and R4.1 firmware.
Joe W.
FHandw.
ACA
ACS
codermonkey
IS-IT--Management
Installing Call status is the best solution here, however I see one down site, and maybe someone can correct me.
The call status program requires a login, which means that user now has full access to the system, with the potential pitfalls that beings.
Anyway around that?
The call status program requires a login, which means that user now has full access to the system, with the potential pitfalls that beings.
Anyway around that?
- Status
Similar threads
- Locked
- Question
- Locked
- Question
- Locked
- Question