Is there a good way to complete an order line with qty backordered?

[vbdbcoder]

Hi,

Running into an issue with a client in Order Entry in Sage 300 version 2023. The create OE order, sometimes they can't ship the order line completely and leave the order line with qty backordered. They then create the invoice and push to AR from Day End. Now the order has the incomplete line. Is there a good way to fix the order line so it aligns with the shipment and invoice? Sometimes there can be 2 or 3 shipments and invoices from the order, which makes things worse.

Thanks in advance.

 

[ettienne]

What are you trying to fix, or what problem are you trying to solve?
If they never ship the backorders then set back order qty to 0.
In OE setup options there is a Calculate Backorder Quantities setting, look at that.

Sage 300 Certifiable Consultant

 

[vbdbcoder]

Correct, they never ship the backorders and need to set qty backordered to zero to complete the order line, so the order does not show when creating the shipment, as they have many orders from the same customer.

I will investigate the Calculate Backorder Quantities settings option. Thanks for the response.