Is my 403 on it's way out

[mobiledynamics]

For the past couple of days, the main line gets all crackly. Usually outbound (meaning outbound on the reception line). This is both to external callers as well as internal.

A reboot of the IPO seems to resolve it.
Anyhow, it has happened again for the 3rd day.

Not sure what else it could be just short of the IPO...
thoughts, suggestions, ideas...

 

[Duffman88]

Assuming this is a POTS line have you checked the line itself?

Any static problems when calling phone to phone internally?

Chris
ACA- Implement IP Office

 

[mobiledynamics]

PRI............

 

[tlpeter]

Could be the card or the unit.
How many phones do you have and what kind of phones ?
Everything is end of sale for a while and hard to get.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[mobiledynamics]

All analog. About 25 4412's and 2 4424's.

When we say card, I don't think it could be the card cause it also happens internally...90% of the time, it's the main line/reception - whether it be to external callers or paging internally. All static and crackly. I've noticed possibly 3-4 times during this time, maybe 1 or 2 other users having the same issue.

So far, after a reboot, it has creeped back up in 2 hrs, 12 hrs and 48 hrs...then the static comes back. Just short of swapping parts to isolate it, not sure if there is a better way if isolating it down...

 

[Duffman88]

Could be the DS module.

Swap the reception phone with another that you don't have a problem with to see if the problem moves with the phone.

Could be the phone itself or something as simple as a handset cord.

If you swap the phone and the problem stays I would say the DS mod is bad.

Chris
ACA- Implement IP Office

 

[Duffman88]

Correction. If the problem stays in the same spot after swapping the phones it may only be the port or a few ports. You may be able to move the port and extension.

I haven't had to deal with it with the IPO yet, but the Legend/Magix ports seemed to go in groups of 4 and the Partner would progressively go port by port until the entire board had static.

Chris
ACA- Implement IP Office

 

[hairlessupportmonkey]

my view on this, its the lines degrading. copper is more likely to give you issues rather than your IPO. a reboot clears the line noise, but id be onto your provider to get line checks done.

 

[mobiledynamics]

Reboots indeed get the lines cleared up. That's the thing. If it was bad ports, why would a reboot cure it momentarily. However, I can't suspect it's the PRI....if inbound pages come out crackly, it still points back to something on-premise .

 

[hairlessupportmonkey]

perhaps internal cabling issues?

worth doing a TDR test across the cat5? might indicate noise.

perhaps its an earthing issue? some new equipment in the cabinet? tried swapping out the PSU?

lots of things to check...

 

[mobiledynamics]

Earthing issue.....
Hmmmmm...I did put a new tape loader in there & conincentally, not that you mention it, the problems started occuring then. The power for the tape is not on the same same circuit as the IPO. That I do know for sure...

Let me check the ground on the IPO. Excellent angle. Me wonders is it THAT sensative...

 

[Duffman88]

If you are experiencing the problem with internal calls as well it will not be an issue with the lines.

Don't forget to test the obvious first. Swap the telset and see if the problem follows. Very seldom do I have issues with structured cabling internally. There are always cases but the IPO is electronic equipment and if you are running a 403 it is older electronic equipment that does degrade. Don't forget these are essentially computers that are running 24x7x365. Resetting that equipment will allow it to start out fresh and the chip causing the static might be fine until it runs for a while then the issue starts.

I'm not saying it is the other things, but it is much easier to swap a phone and if the problem doesn't move with the phone, swap the port to a known working port and see if you still have a problem. That will tell you if it is a phone issue, cabling issue or something with the card. Once you have isolated the problem to a phone, cabling or board you can troubleshoot further with grounding etc...

Chris
ACA- Implement IP Office