Is it possible to use 1 for Sales, 2 for customer Service ?

[avayahelps]

Please let me know if this is possible to setup the system in such a way so I can Setup 1 for Sales, 2 For Customer and so on.

Right now the customers have to enter the actual extension to get to sales department.

Thank you for your help in advance.

 

[HyTech]

Yes it is possible. What type of voicemail do you have?

 

[avayahelps]

Right now we have Partner ACS R7 and Parner Messaging 6, I think very long time ago we were told this was not possible when we first got it installed as an R3 and VMS5. But if we can this would be a huge help.

 

[Dexman]

The Avaya Partner Messaging is a bit more advanced than the Partner Mail VS.

Does the system currently utilize Calling Groups?

If it ain't broke, I haven't fixed it yet.

 

[HyTech]

Do you want callers to still be able to direct dial extensions? If so, you would not use "selector codes" 1 & 2. Start at selector code 3 , unless you have extensions in the 30 range. Then start at 4.

You could put extensions into a calling group or hunt group, or us a sub-menu. Just point the selector code to the appropriate option.

Log on as system administrator:


Enter "3" for automated attendant (If prompted, enter attendant number, usually "1")

Enter 1 for day menu or 2 for night menu

Enter 6 to modify the menu

You will be prompted to "Enter a selector code from 1-9…" (see "Selector Codes" below). You
may also modify the dial 0/timeout action at this point by entering 0 (see "dial 0/timeout" below
for more info). If you do not need to make any changes to the selector codes, press *# to bypass
selector codes.

To re-record the menu prompt, press 1. This is your company greeting. At the tone, record
your new greeting. When finished recording, press 1. At this point, you may enter "23" to listen
to what you recorded, or "21" to re-record, or "*#" to approve your changes.

If you want to change another menu prompt, press *# and enter the appropriate number (1 for
day menu or 2 for night menu). When finished, hang up.

Selector Codes: Selector codes are the numbers on a telephone key pad that callers can push
to accomplish an action. By default, selector codes are set to transfer a caller to whatever
extension the caller enters. Instead, a selector code can:

•??Selector Code Transfer: If you change the selector code to selector code transfer,
you will be prompted to enter the extension you want a caller to be transferred to
when the caller presses that number (example: "For Tom in accounting, press 4")
•??Play a Submenu: This selection will cause a caller to hear another set of options.
(example: Your greeting prompts callers to press 4 for directions. Pressing 4 sends
the caller to submenu 1, where they hear, "For directions from the south, press 1. For
directions from the east press 2. For directions from up, press 3") Submenus must
be created prior to assigning the submenu to a selector code.
•??Play an announcement: Announcements must be created prior to assigning to a
selector code. If you assign an announcement to a selector code, the caller will hear a
set announcement you create. (example: "For our address and fax number, press 4")

Dial 0/Timeout: By default, in the daytime a caller who presses "0" from your auto attendant
will be transferred to the receptionist. At night the caller is transferred to the General Mailbox to
leave a message. Instead, you may change it to transfer to a specific extension or mailbox.

 

[avayahelps]

We are not using any Calling Groups now, only hunt group 7 for voice messaging.

What I do not understand is if a customer can dial 1 for Sales, how will he dial extension 15 or 16 ?

 

[HyTech]

You would have to start your selector codes at 3 or 4.

 

[avayahelps]

thank you HyTech, my last response was meant for the previuos message by Dexman, but you responded to quick .

 

[Dexman]

Selector Codes.

Direct Extension Transfer. If you choose that option, the voicemail will ask you to enter the extension the caller is to be sent to if they press 1,2,3 and so on.

If it ain't broke, I haven't fixed it yet.

 

[Dexman]

HyTech beat me to the punch!

If it ain't broke, I haven't fixed it yet.

 

[avayahelps]

HyTech and Dexman thank you guys for your help.

 

[mforrence]

The simple answer to the question is "yes, you can use selector codes to transfer calls". The bigger issue is how the system will react if no one answers or if busy. As much as I like Partner, it isn't much when it comes to calling groups... Make sure you're thinking it all of the way through.
Mike

 

[skip555]

It would be worth your while to get someone in who understands the system to set this up for you