Do you want callers to still be able to direct dial extensions? If so, you would not use "selector codes" 1 & 2. Start at selector code 3 , unless you have extensions in the 30 range. Then start at 4.
You could put extensions into a calling group or hunt group, or us a sub-menu. Just point the selector code to the appropriate option.
Log on as system administrator:
Enter "3" for automated attendant (If prompted, enter attendant number, usually "1")
Enter 1 for day menu or 2 for night menu
Enter 6 to modify the menu
You will be prompted to "Enter a selector code from 1-9…" (see "Selector Codes" below). You
may also modify the dial 0/timeout action at this point by entering 0 (see "dial 0/timeout" below
for more info). If you do not need to make any changes to the selector codes, press *# to bypass
selector codes.
To re-record the menu prompt, press 1. This is your company greeting. At the tone, record
your new greeting. When finished recording, press 1. At this point, you may enter "23" to listen
to what you recorded, or "21" to re-record, or "*#" to approve your changes.
If you want to change another menu prompt, press *# and enter the appropriate number (1 for
day menu or 2 for night menu). When finished, hang up.
Selector Codes: Selector codes are the numbers on a telephone key pad that callers can push
to accomplish an action. By default, selector codes are set to transfer a caller to whatever
extension the caller enters. Instead, a selector code can:
•??Selector Code Transfer: If you change the selector code to selector code transfer,
you will be prompted to enter the extension you want a caller to be transferred to
when the caller presses that number (example: "For Tom in accounting, press 4")
•??Play a Submenu: This selection will cause a caller to hear another set of options.
(example: Your greeting prompts callers to press 4 for directions. Pressing 4 sends
the caller to submenu 1, where they hear, "For directions from the south, press 1. For
directions from the east press 2. For directions from up, press 3") Submenus must
be created prior to assigning the submenu to a selector code.
•??Play an announcement: Announcements must be created prior to assigning to a
selector code. If you assign an announcement to a selector code, the caller will hear a
set announcement you create. (example: "For our address and fax number, press 4")
Dial 0/Timeout: By default, in the daytime a caller who presses "0" from your auto attendant
will be transferred to the receptionist. At night the caller is transferred to the General Mailbox to
leave a message. Instead, you may change it to transfer to a specific extension or mailbox.
.![[bigsmile]](/data/assets/smilies/bigsmile.gif "[bigsmile] [bigsmile]")
