Is it possible to filter by incoming caller ID???

[1QuickQuestion]

We are wanting to know if it is possible if our phone system IP Office 500 (I believe that's our system), I use IP Office 6.1 Manager.

Anyways, is it possible when a certain call comes in if we can forward it to a particular line/extension/huntgroup?

Thanks. I know it's real broad of a question but it was just an idea to fix prevent a call from flooding our system.

 

[Telecomboy]

Simple answer is yes you can route calls by the caller id being sent to the IP Office

 

[1QuickQuestion]

I like simple.

How do we configure IP Office to route calls by caller ID?

 

[IPGuru]

go to incoming call routes then press the F1 key for help


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[1QuickQuestion]

F1, so simple

 

[IPGuru]

Any good IP office engineer will tell you that the help files are invaluable.
I would bet that all of the MVP's (on the right) for this forum use then regularly.
I certainly do.



A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[1QuickQuestion]

I keep forgetting to use the help. Every time I have an idea, I'll google it but then can't find an answer I'll email support and they tell me F1, but I always forget to check the Help.

I think I found it. Incoming CLI??

As I am reading and looking further into it, I'm not sure if this is correct.
Currently we have incoming call routes set up but only when a certain numbered is dialed to go to a specific destination. But we want to be able to route a call based on the caller's phone number to a specific destination. Is this possible?

UPDATE:
I just did a few tests and I think I figured it out. I still need to put an incoming number that the caller dialed. Then I enter a phone number in Incoming CLI and if it matches the call gets diverted somewhere else. I also made this a higher priority than the "regular" incoming call number so it takes precedence.

 

[amriddle01]

If you put a * in as incoming number and enter the CLI you want to route it will always match no matter what DDI/DID number they dialled

 

[1QuickQuestion]

Oh, thanks amriddle01. I'll try that

 

[hairlessupportmonkey]

F1 is for girls.

ACSS - SME
General Geek

 

[tlpeter]

Indeed, break the thing and then fix it.
Then you will be a hero



BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

F1 is preserved for the intelectuals who can read AND understand, I use it a lot.....-

A simple mind delivers great solutions

 

[tlpeter]

And still you don't get it

BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

Who do you turn to if you can't get it to work?

A simple mind delivers great solutions

 

[1QuickQuestion]

I got everything to work. Thanks guys. You guys are way better than F1

 

[Westi]

Formula 1 rocks, but I don't know what it has to do with IP Office

Joe W.

FHandw, ACSS

http://convergednetworks.ca