IPOffice 500 v2 PRI Issue

[KEDC Charles]

I'm wondering if anyone has had any issues with an IPOffice 500v2 running version 11 in regards to a PRI Circuit. Currently my vendor (Windstream) is attempting to deliver a 16 channel PRI circuit using AMI/D4 signaling. The circuit comes up and shows sync however none of the channels will enter service. The CO tech with Windstream advises they are seeing the D channel come up and go down continuously, all I am seeing on my side is a yellow alarm. The field tech advised this was one of the few times that he had ever delivered a PRI circuit using AMI and was puzzled as to why the circuit was built that way. He did bring his T-Berd tester and he could do a successful call out on the circuit. I'm scratching my head at this point, the only thing left to do which we are is have the circuit rebuilt as a B8ZS/ESF circuit which has always worked for me in the past. The one thing that the field tech did mention which I though was odd is they recently switched over to metaswitch for their co switch at the exchange the service is being delivered from. Any suggestions would be greatly appreciated.

 

[derfloh]

Since Windstream is one of the bigger IPO installer they should be able to provide you the needed information to bring their trunk to work.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[rlsabin]

They should have built it as ESF/B8ZS right from the start. I Don't believe that you can run a PRI on D4/AMI. My guess would be that once they reconfigure it properly it will come right into service.

Rick

 

[jayjr1105]

Have 2 or 3 clients on a Windstream PRI (quality and support are abysmal) but they are all on the default PRI settings in IPO.