According to the manual you can add additional information to the "Customer Details" area of the Chrome UI. This is done in IPOCC config under UI Config->Web UI. You can then specify which additional tags you want displayed. Support for this seems to exist in the Javascript, but it just never works. It will pull info from the Customer Database and display that if you create an entry in that database, but there is nothing new or additional that you can display. For instance Priority will always be there.
I believe this was designed to work like the example in the TaskBasedGuide - IVR Editor Scenarios, where it queries a database and then modifies the Thick Client UI to display the data it pulled. Reference pages 177-198. The same should work in the Chrome UI by putting the fields in the UI Config->Web UI settings.
Anyone have any input, thoughts, experience with this?
I believe this was designed to work like the example in the TaskBasedGuide - IVR Editor Scenarios, where it queries a database and then modifies the Thick Client UI to display the data it pulled. Reference pages 177-198. The same should work in the Chrome UI by putting the fields in the UI Config->Web UI settings.
Anyone have any input, thoughts, experience with this?