IPO500v2 R11 with Microsoft Teams? 3

[Loremtz]

I have an IPO500v2 and recently we migrated from Skype for Business to Microsoft Teams. We didn't integrate IPO with S4B before, but now, we want to know if is posible do it with Teams. I don't find docs for teams specifically, I found integration with S4b using Preferred Edition license, Avaya communicator and OneXportal, but I don't know if is the same if I try with teams.

 

[TheSmash]

There is none. Keep them separate and enjoy!

Or get Direct Routing for Teams and ditch the IPO

ACSS (SME)

 

[Loremtz]

thanks TheSmash!

 

[Travis Harper]

There is way, if you use google chrome and the Avaya communicator for web extension.
You get SSO for IM and Presence with Teams, but the voice uses the IP Office.

Works well enough.

See this document, Page 87.

https://downloads.avaya.com/css/P8/documents/101011736

 

[TheSmash]

Wow, didn't know about that! Thanks.

ACSS (SME)

 

[Pepp77]

Hi Travis

Just tried the teams integration, and whilst I can use the communicator for web to click to dial any telephone number in a chrome webpage, I get no Avaya icons within teams (even after numerous different level restarts).

| ACSS SME |

 

[TheSmash]

Mine didn't work either.

ACSS (SME)

 

[Travis Harper]

Strange. Mine works. I am on Mac.. don't know if that should matter.. it's just a Google Chrome extension.
Make sure you have the correct extension.

Avaya Communicator for Web.

 

[Loremtz]

So, you don't need the Onex portal Solutions for this kind of deplyment?

 

[Travis Harper]

No, I don't believe so.
It's talking directly to the IPO. IM and Presence is being handled by MS or Google, depending on what you choose.

 

[ipohead]

The admin guide says

Avaya Communicator for Web is designed to work with IP Office Preferred Edition, IP Office Server Edition, and IP Office Select through the use of the one-X Portal Web Service APIs (call control, directory), XMPP over BOSH (Instant Messaging and Presence), and WebRTC (Voice and Video calling).
Once loaded, users can authorize themselves via their Google, Salesforce.com, or Office 365 accounts. Server address information for the IP Office server may either be entered manually or provisioned automatically for users and their IP Office account.


I'll have to work out what this means …

 

[Pepp77]

Helps if you check Teams in chrome and not the Windows Desktop App

| ACSS SME |

 

[TheSmash]

I tried that but as I don't allow 3rd Party cookies it wouldn't load

ACSS (SME)