IPO500v2 - Incoming call not routing to Incoming Group 1

[DoozerUK]

Hi All,

New to these forums and hope someone can point me in the right direction... Im having some really odd issues with incoming calls from external callers. I see the following:
"Cause=1, Unallocated (unassigned) number" (full trace below). I think I have fully ruled out firewall issues, but would appreciate any thoughts and comments.

I know it is going to be something really simple, I just can't work out what I am missing, thanks in advance!




Setup

Network Setup
Internet / ISP --> CPE(Fibre to Ethernet converter) --> Firewall (192.168.1.1) --> Switch --> IPO500 (192.168.1.8)

Firewall ports 5060 TCP and 10,000->20,000 UDP (as specified by VoIP Provider) forwards WAN --> 192.168.1.8


IPO500v2 Setup
IPO Version 9.1.8.0
SIP Trunk is Line 17
- I have set up two entries on SIP URI, one for outbound, one for inbound. (See attachment)


Incoming Call Route 17
- Destination 305RingAll

SIP Trunk is showing registered in System Status and I can ALWAYS make outbound calls.


My WAN IP = 213.213.213.213 (not real IP)
CLI = 443300000000 (not real CLI)
VoIP Provider IP = 109.169.31.147 (VoIP Yonder)


TO: +44-330-000-0000
FROM: Anonymous

I make an inbound call and in the trace I see the following information (information anonymised)

From Monitor

13:44:04 255363207mS SIP Tx: UDP 192.168.192.8:5060 -> 109.169.31.147:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 109.169.31.147:5060;branch=z9hG4bK75d6314a;rport
From: "Anonymous" <sip:Anonymous@109.169.31.147>;tag=as4995409b
Call-ID: 3fc5ce4e5160ab2c4ccc6aaf6555b26f@109.169.31.147:5060
CSeq: 102 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer,100rel
Server: IP Office 9.1.8.0 build 172
To: <sip:443300000000@213.213.213.213:5060>;tag=d59b40e0ecac9f67
Content-Length: 0

13:44:04 255363210mS CMCallEvt: CREATE CALL:21 (f184ad2c)
13:44:04 255363210mS CMCallEvt: 0000000000000000 0.2750.0 -1 BaseEP: NEW CMEndpoint f18493d4 TOTAL NOW=2 CALL_LIST=0
13:44:04 255363212mS CMLineRx: v=0
CMSetup
Line: type=SIPLine 17 Call: lid=17 id=2749 in=1
Called[443300000000] Type=Default (100) Reason=CMDRdirect SndComp Calling[Anonymous@109.169.31.147] Type=NetworkSpecific Plan=Default Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
IE CMIEFastStartInfoData (6) 4 item(s)
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Anonymous
IE CMIERespondingPartyNumber (230)(P:0 S:100 T:3 N:100 R:4) number=Anonymous@109.169.31.147
IE CMIEDeviceDetail (231) c0a8c00800000abd LOCALE=eng HW=15 VER=9 class=CMDeviceSIPTrunk type=0 number=17 channel=1 features=0x0 rx_gain=32 tx_gain=32 ep_callid=2749 ipaddr=192.168.192.8 apps=0 loc=999 em_loc=999 features2=0x0 is_spcall=1
13:44:04 255363212mS CD: CALL: 17.2749.1 BState=Idle Cut=1 Music=0.0 Aend="Line 17" (0.0) Bend="" [] (0.0) CalledNum=443300000000 () CallingNum=Anonymous@109.169.31.147 (Anonymous) Internal=0 Time=2 AState=Idle
13:44:04 255363212mS CMCallEvt: c0a8c00800000abd 17.2749.1 21 SIPTrunk Endpoint: StateChange: END=A CMCSIdle->CMCSDialInitiated

13:44:04 255363212mS CMTARGET: c0a8c00800000abd 17.2749.1 21 SIPTrunk Endpoint: LOOKUP CALL ROUTE: GID=17 type=100 called_party=443300000000 sub= calling=Anonymous@109.169.31.147 calling_sub= dir=in complete=1 ses=0

13:44:04 255363214mS CMLOGGING: CALL:2020/09/0513:44,00:00:00,000,Anonymous@109.169.31.147,I,443300000000,443300000000,Anonymous,,,0,,"",0,n/a

13:44:04 255363214mS CD: CALL: 17.2749.1 BState=Idle Cut=0 Music=0.0 Aend="Line 17" (0.0) Bend="" [] (0.0) CalledNum=443300000000 () CallingNum=Anonymous@109.169.31.147 (Anonymous) Internal=0 Time=4 AState=Dialling
13:44:04 255363214mS CD: CALL: 17.2749.1 Deleted
13:44:04 255363214mS CMLineTx: v=0
CMReleaseComp
Line: type=SIPLine 17 Call: lid=17 id=2749 in=1
Cause=1, Unallocated (unassigned) number
13:44:04 255363215mS SIP Tx: UDP 192.168.192.8:5060 -> 109.169.31.147:5060
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 109.169.31.147:5060;branch=z9hG4bK75d6314a;rport
From: "Anonymous" <sip:Anonymous@109.169.31.147>;tag=as4995409b
Call-ID: 3fc5ce4e5160ab2c4ccc6aaf6555b26f@109.169.31.147:5060
CSeq: 102 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer,100rel
Server: IP Office 9.1.8.0 build 172
Reason: Q.850;cause=1;text="Unallocated (unassigned) number"
To: <sip:443300000000@213.213.213.213:5060>;tag=d59b40e0ecac9f67
Content-Length: 0

 

[Okkie26]

Incomming call ID on the incomming call route the same as on the URI at the SIP trunk?

 

[DoozerUK]

Thanks Okkie26

I had a typo in the Incoming Call Route... :/

The only thing I had not re-re-re checked!