IPO500 Cannot dial out 9XXXXXXXXXX to certain numbers. 3

[gmpotu]

We can dial out to most number just fine.
But when we try to dial any number with 678-336-XXXX we get an incompatible message.
This is the first time we've ever had this reported and the local number work fine if you call from another line not on our system (like your cell).
The 678-336-XXXX numbers are at another company unrelated to us and not on our system.

We have 1608-I and 6408D+ handsets mainly.

I've been working in the phone system a lot the past few days is it possible something got changed by mistake?

 

[CarGoSki]

that was a fun thread. smacked a guy around then talked about food.

 

[amriddle01]

smacked a guy around then talked about food

Sounds almost like an some song lyrics hey Carlos


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[amriddle01]

Delete an*


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[gmpotu]

CarGoSki it's funny that you poste here. When I asked if its possible to PM people I was going to pm you to ask what area I Atlanta you're in. I work I'm Gwinnett county for a church.

 

[Westi]

Hilarious that thread, just checked the guy with the chip on his shoulder and he never returned after June 2010 but really no big loss. Actually no loss at all.
Too bad that i must have been busy that day as i would have loved to take a crack at the guy as well.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[gregl45]

I have the same issue with an AT&T IP Flex SIP trunk in Lawrenceville. We cannot dial any 800 numbers. I get a 403 forbidden error. I have also been waiting 2 days for a response from tier 2. This is my first experience with AT&T SIP and I would have to say they are clueless and have 0 customer service. They told me I need a PRI card and cross over cable. My response "it is a SIP trunk...why the hell would I need a PRI card!" after about two hours of arguing "Oh I guess your right." I fly out tomorrow so I guess I get to play with them through remote access.

 

[Westi]

With 1800 you need to send the 1 along while for other OF calls the area code is enough. At least on my SIP trunks here so you want to probably check that in your ARS.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[gregl45]

We are sending the 1 with the 800 numbers. They must have figured something out at AT&T because they are working this morning.

 

[gmpotu]

@Support Dude

You were right =). I spent over 2 hours on the phone with the "support" from India or wherever they're outsourced and they refused to escalate my call the whole time, refused to let me speak to a supervisor, after 2 hours of arguing with the guy he wanted to transfer me to Tier 2 (In which they had done twice and magically I was disconnected both times before anyone picked up.)

So I told him "No you cannot transfer me. Here's what you can do. Take my cell phone number then you wait on hold for 3 hours for your Tier 2 to pick up the phone and when they do you give them my cell and tell them to call me." I pretty much ended the call after the guy agreed to take my cell and have someone call me.

The next day (This is business day 4 from the date I started the ticket.) A guy calls me on my way in to work and says he's from Tier 2 and wants to see what's going on. (Magically everything is working)
His response was there must have been something wrong with one of the AT&T switches.

Anyway for whatever reason it's working now and we can make calls to those numbers now.

 

[amriddle01]

Glad it's working, you can't argue with the traces


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[CarGoSki]

Two Yards Of Tard! hehe

 

[amriddle01]

BTW, the reason for the magical fixes with no admission of having done anything is the same reason BT do it here in UK. If they admit it was their fault they are then open for compensation claims


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[gmpotu]

Makes Sense.

 

[Westi]

same sh!t all over the world it seems

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[SupportDude]

LOL ...
I believe that "not admitting responsibility for a problem" is part of the required training for all Telco Reps.
I've been doing this around 25 years and have only once had a Telco rep admit to a problem.
I immediately asked the guy if he was a new hire!
He must have missed the "what did you do/what did you change" class.

Glad it's working for you gmpotu!

-SD-

http://www.mysupportguy.net

 

[CarGoSki]

Fortunately with IPO tools you can determine with pretty good accuracy which side the issue resides.
Good to know how to read and interpret the dchannel messages.
You can speak with authority regardless of what they say and know it is up to them to repair instead of doubting yourself and your equipment. They will always spin their tales mostly but with the IPO tools you simply know better. It is that confidence that then allows a tech to move on to the next case while telco works on the other case.

 

[gmpotu]

Yes, thanks again everyone for the help. Coming here to tek-tips saved me a lot of time troubleshooting on my end when I was able to find out how to trace the call and get the cause code.