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IPO500 - Call Waiting
- Thread starter JidhunV
- Start date
- Thread starter
- #2
I have a problem.
When the user has a call on hold, I want the new calls receive busy tone.if its the first call and is not picked up, it needs to go to voice mail.
I had enabled the busy "BUSY ON HELD" and voicemail but the same is always going to voice mail.
Please Help
When the user has a call on hold, I want the new calls receive busy tone.if its the first call and is not picked up, it needs to go to voice mail.
I had enabled the busy "BUSY ON HELD" and voicemail but the same is always going to voice mail.
Please Help
IanRichIcom
Vendor
Hi JidhunV,
You also need to reserve last CA on the User>Telephony>Multi-line Options TAB and remove Voicemail.
Ian
Ian@Icom
You also need to reserve last CA on the User>Telephony>Multi-line Options TAB and remove Voicemail.
Ian
Ian@Icom
- Thread starter
- #4
Thanks Ian for replying
But can the Voice mail and call waiting work together.
If on hold, it gives an indication to the caller,that the recipient is busy and then diverts to voice mail.
Now the issue is the caller will think that the recipient might be deliberately not picking the line.
But can the Voice mail and call waiting work together.
If on hold, it gives an indication to the caller,that the recipient is busy and then diverts to voice mail.
Now the issue is the caller will think that the recipient might be deliberately not picking the line.
IanRichIcom
Vendor
Unfortunately not- if the user has voicemail the unanswered calls and also busy calls will route to voicemail.
Regards
Ian
Ian@Icom
Regards
Ian
Ian@Icom
- Thread starter
- #6
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